National Hand Hygiene Initiative


The Commission established the National Hand Hygiene Initiative (NHHI) in 2008 as part of a suite of initiatives to prevent and reduce healthcare-associated infections in Australian healthcare settings. The implementation of NHHI occurs at the state, territory and health service organisation levels (public and private), and includes auditing of hand hygiene practice as well as educational and promotional activities. 

To support implementation of the NHHI, and improvement of improving hand hygiene, the Commission provides a range of resources, including a  Learning Management System which contains online learning modules and the Hand Hygiene Compliance Application (HHCApp) for hand hygiene auditing purposes.

Each system has a separate login, as shown below. 


Hand hygiene online learning modules

LOGIN TO Online Learning Modules


Hand Hygiene Compliance Application (HHCApp)




NHHI Help Desk

Before contacting the NHHI Help Desk, please take the following steps to resolve your query:

  1. Contact the hand hygiene lead at your health facility
  2. Contact the jurisdictional coordinator for your state/territory if you are the hand hygiene lead for your facility
  3. Review the FAQs 
  4. Review the HHCApp instructions 
  5. Review the learning system information and instructions pages for individualsorganisations and administrators, as appropriate.


If your query was not answered by any of the above, you can email the Help Desk by completing the form by clicking on the link below. 

Contact Us

Help Desk hours are usually 10am–2pm (AEDT) on business days, telephone 02 9126 3511

During peak busy periods, you may experience difficulty accessing support on the phone line. If you are unable to leave a voice message, please access the email support via the contact form link above.

Your query will be responded to as quickly as possible, and within 5 business days.

To ensure your query is dealt with promptly and effectively, please include: full name, organisation, contact email address and a brief outline of your enquiry. Please be sure to state if it relates to our online learning modules or the hand hygiene compliance application.


Your privacy is important to the Commission. The Commission only collects and uses information about you (name, employer, training/education provider, email address) to implement the National Hand Hygiene Initiative. Your information may be accessed by authorised officers of the Commission to assist you with resolving any issues you raise with the National Hand Hygiene Initiative Help Desk. Authorised Organisation and Region Administrators from your employer organisation and your Jurisdictional Coordinator (public health service organisations only) may also access your information for local Hand Hygiene program implementation purposes and to support validation of hand hygiene data that you submit using the Hand Hygiene Compliance Application.

Hand hygiene resources

A suite of resources has been developed to support local implementation of programs to improve hand hygiene. This information includes: