Measuring partnerships with consumers

Monitoring, measuring and evaluating consumer partnerships is vital to ensure that these partnerships achieve their objectives and meet the needs of patients, carers, families, consumers, the workforce and the health service.

Although consumer partnerships are becoming more embedded in the health system, measurement and evaluation of these partnerships has often been limited. Some aspects of partnerships are included in commonly used measurement processes such as patient experience surveys. However, there has not been a systematic approach to measuring and evaluating consumer partnerships in Australia.

Australian Hospital Patient Experience Question Set

The Australian Hospital Patient Experience Question Set (AHPEQS) is a survey used by health service organisations to ask recent patients about their experiences of treatment and care.

User guide on measuring and evaluating partnering with consumers

The Commission has developed a user guide to help health service organisations and clinicians think about how they can measure, monitor and improve their approach to partnership with consumers, based on the requirements of the second edition of the NSQHS Standards.