This report describes the outcomes of consultations undertaken by the Commission on behalf of the National Health Chief Information Officer Forum. The report has been endorsed by jurisdictional CIOs and the Australian Health Ministers Advisory Council.
The consultations aimed to identify safety issues and pain points related to clinical information systems at transitions of care between the primary and acute care sectors. A literature review, targeted interviews and stakeholder workshops were conducted to identify key safety issues, pain points and opportunities for improvement. More than 80 participants from the medical, nursing, allied health, informatics, management and health consumer sectors contributed to the project.
The table below summarises the key safety issues that have been identified and areas for improvement
|Safety issue||Areas for improvement|
|Poorly defined models of person-centred care||
|Poorly defined responsibility and accountability for communication at transitions of care||
|Inadequate engagement of patients in care planning and communication||
|Limited access to complete and current health and social information||
|Limited opportunities for medication reconciliation|
|Inadequate discharge planning||