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The Commission contributes to e-Health safety by optimising safety and quality in the rollouts of digital clinical systems. It focuses on hospital medication management programs and discharge summaries, and uses e-Health initiatives to improve the safety and quality of health care, including antimicrobial stewardship.

This guide was released in 2012 to support implementation of the National Consensus Statement: Essential elements for recognising and responding to clinical deterioration. The Consensus Statement was updated in 2016.

The tools and resources can still be used by health service providers to identify strategies for successfully implementing robust recognition and response systems to address acute physiological deterioration.

Antimicrobial stewardship includes the range of activities that promote and support optimal antimicrobial prescribing and use. The aim of the Commission’s work on antimicrobial stewardship is to improve the safe and appropriate use of antimicrobials, reduce patient harm and prevent and contain antimicrobial resistance in Australia.

Australia’s national Clinical Quality Registries (CQRs) make a unique contribution to the Australian health system. They collect, analyse and report information about the care and outcomes being delivered by health service organisations, and serve as a fundamental driver of ongoing improvements in the safety and quality of the care provided to Australian consumers.

The Commission leads and coordinates key improvements in safety and quality in health care across Australia.

The Commission’s Board governs the organisation and is responsible for the proper and efficient performance of its functions.

PREMs are recommended as a resource to prioritise and inform local safety and quality improvement, to stimulate meaningful discussion with consumers, and to help organisations to keep track of their move towards patient-centred care.

Now that you have considered how the selected PREM fits into the big picture of your organisation, it is time to think about how to translate the aspirations of this big picture into practical actions on the ground. Stage 2 takes you through some of the important decisions needed to get the PREM to your patients and to get responses back.

To ensure that the selected PREM can be a meaningful tool for quality and safety improvement and person-centred care, you need to first think carefully about how you want to use the survey and why. You also need to consider how the PREM can be best used in your organisation, given your existing patient experience work and contextual constraints and enablers.