Healthcare services implement systems and processes to maximise safe, high-quality care and minimise clinical safety risks.
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A series of five Quick-Start Guides enables rapid access to the key requirements for implementation of the National Consensus Statement Essential Elements.
To focus care on patients' needs, and determine the most appropriate model of care for the patient, it is important that health services identify and assess patients' risk of harm.
The Australian Hospital Patient Experience Question Set has been translated into 20 languages, and is available in easy English, large print and braille.
Delivering comprehensive care in alignment with the Comprehensive Care Standard is about ensuring that health care provided is informed by a person's clinical and personal needs and preferences, is shaped by shared decisions, and is planned and delivered in partnership with the multidisciplinary team.
Obtaining a best possible medication history (BPMH) is an important first step in medication reconciliation.
The Commission has identified a set of six elements for comprehensive care delivery, which represent different stages or processes that a patient may experience when clinical care is delivered in alignment with the Comprehensive Care Standard.
The Commission has developed a guide to support incident management. The guide consolidates best practice approaches based on literature reviews and the Australian states’ and territories’ incident management policies.
There are many different tools and resources that can help consumers and healthcare professionals share decisions together.
These information sheets were developed to support patients and GP practices participating in the Patient-Reported Indicator Surveys (PaRIS Health Survey) in 2023 - an international survey on people living with chronic conditions in primary care, led by the Organisation for Economic Co-operation and Development (OECD).
The Commission implemented the survey in Australia, on behalf of the Australian Government Department of Health and Aged Care.
The Australian Charter of Healthcare Rights is for everyone. We are endeavouring to provide translations of the Charter in many community languages. Currently the Charter is available in 32 languages in a printable A4 poster format.
The Australian Guidelines for the Prevention and Control of Infection in Healthcare was jointly developed by the Commission and the NHMRC. The Guidelines, together with Commission guidance for specific organisms, provide healthcare workers and health service organisations with support to develop tailored local protocols and processes for infection prevention and control.
The Commission wishes to acknowledge the significant contribution of its steering committee members in the development of the Better Care Everywhere program series.
These case studies showcase best practice and innovation in cataract care. They are provided as examples to health services to assist in implementing the Cataract Clinical Care Standard.
The Commission has developed new training pathways for Hand Hygiene Auditors (previously called General Auditors) and Hand Hygiene Auditor Educators (previously called Gold Standard Auditors).
The first step in delivering comprehensive care is undertaking a clinical assessment. Clinical assessment should be based on the patient’s subjective report of the symptoms and course of the illness or condition, and objective findings from clinical assessment to determine provisional and differential diagnoses.
The National Indicators for Quality Use of Medicines (QUM) in Australian Hospitals 2014 support measurement of safety and quality of medicines use for quality improvement purposes, and to help health services to drive changes in healthcare practice. The indicators have been designed for local use.
Falls are a significant cause of potential harm in health care, and are a national safety and quality priority.
Identifying and managing the risk of harm from falls forms part of the Comprehensive Care Standard.