Learning about patients’ experiences can help hospitals and healthcare services to identify how and where they need to make improvements in the safety and quality of the health care they provide.
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The Commission has developed an extensive range of supporting resources for everyone to understand and use the Australian Charter of Healthcare Rights (the Charter). These resources include video and audio files.
Antimicrobial stewardship includes the range of activities that promote and support optimal antimicrobial prescribing and use. The aim of the Commission’s work on antimicrobial stewardship is to improve the safe and appropriate use of antimicrobials, reduce patient harm and prevent and contain antimicrobial resistance in Australia.
The Commission is developing a Clinical Care Standard on Emergency Laparotomy to drive quality improvement in care processes and outcomes for people undergoing emergency laparotomy in Australia.
Effective surveillance of antimicrobial resistance (AMR) in acute and community settings informs strategies for infection prevention and control and antimicrobial stewardship (AMS).
The Australian Hospital Patient Experience Question Set has been translated into 20 languages, and is available in easy English, large print and braille.
Several resources have been identified which are relevant for improving safe and appropriate use of medicines in an ageing population.
Data on antimicrobial use in Australian hospitals are collected by the National Antimicrobial Prescribing Survey (NAPS) and the National Antimicrobial Utilisation Surveillance Program (NAUSP).
NAPS also collects data on antimicrobial use and infections in aged care homes.
Quality statement 2
A patient requiring intravenous access receives information and education about their need for the device and the procedure. Their consent is obtained and they are advised on their role in reducing the risk of device-related complications.
To ensure that the selected PREM can be a meaningful tool for quality and safety improvement and person-centred care, you need to first think carefully about how you want to use the survey and why. You also need to consider how the PREM can be best used in your organisation, given your existing patient experience work and contextual constraints and enablers.