Partnering with Consumers Case Study: St Vincent’s Private Hospitals, Brisbane and Northside
This case study is one of eight, designed to assist other health services working to embed person-centred care. It highlights the person-centred approaches and strategies that St Vincent’s Private Hospitals, Brisbane and Northside, use to partner with consumers.
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St Vincent’s Private Hospitals, Brisbane and Northside, focus on providing specialised care to their culturally diverse consumer base. Partnering with consumers is embedded in the mission and values of the two hospitals. This has led to a culture where the whole workforce knows it is responsible for delivering person-centred care. This is supported through consumer engagement on governance committees, and a set of policies, tools and templates. The hospitals have also placed great emphasis on creating friendly and welcoming environments through art and music programs.