Medication reconciliation means that the medicines the patient should be prescribed match those that are prescribed. Transition points of care are particularly prone to unintended changes in medication regimes and other medication errors.
There is consistent evidence that patient/procedure mismatching also occur in areas other than surgery. Protocols have been developed to support matching of patients to their care in the areas of radiology, nuclear medicine, radiation therapy and oral surgery.
Wristbands containing patient information have been the standard method of identifying patients in hospitals for many years. There is evidence, that suggests that there are patient safety risks associated with the use of patient identification bands.
The National Standard for User-applied Labelling of Injectable Medicines, Fluids and Lines (the Labelling Standard) assists health professionals to safely identify the contents of containers and lines used for, and with, injectable medicines and fluids. The labels approved for uses described in the Labelling Standard are provided in print ready form below.
A series of A4 education posters are available for tailoring to suit local requirements. They support the National Standard for User-applied Labelling of Injectable Medicines, Fluids and Lines (the Labelling Standard).
The Australian Guidelines for the Prevention and Control of Infection in Healthcare was jointly developed by the Commission and the NHMRC. The Guidelines, together with Commission guidance for specific organisms, provide healthcare workers and health service organisations with support to develop tailored local protocols and processes for infection prevention and control.
The National Consensus Statement: Essential elements for recognising and responding to acute physiological deterioration sets out the agreed practice for recognising and responding to acute physiological deterioration. It was developed as a generic document that applies to all patients in all acute care facilities in Australia.
The Commission has developed a suite of eLearning modules on hand hygiene and infection prevention and control.
The use of surveillance information of healthcare-associated infections (HAIs) is an important initiative to improve patient safety. This page provides a range of information on surveillance of a number of HAIs.
The Commission contributes to e-Health safety by optimising safety and quality in the rollouts of digital clinical systems. It focuses on hospital medication management programs and discharge summaries, and uses e-Health initiatives to improve the safety and quality of health care, including antimicrobial stewardship.
This guide was released in 2012 to support implementation of the National Consensus Statement: Essential elements for recognising and responding to clinical deterioration. The Consensus Statement was updated in 2016.
The tools and resources can still be used by health service providers to identify strategies for successfully implementing robust recognition and response systems to address acute physiological deterioration.
Antimicrobial stewardship includes the range of activities that promote and support optimal antimicrobial prescribing and use. The aim of the Commission’s work on antimicrobial stewardship is to improve the safe and appropriate use of antimicrobials, reduce patient harm and prevent and contain antimicrobial resistance in Australia.
Australia’s national Clinical Quality Registries (CQRs) make a unique contribution to the Australian health system. They collect, analyse and report information about the care and outcomes being delivered by health service organisations, and serve as a fundamental driver of ongoing improvements in the safety and quality of the care provided to Australian consumers.
Health literacy is about how people understand information about health and health care, and how they apply that information to their lives, use it to make decisions and act on it.
Credentialing by health service organisations is a process used to verify the qualifications and experience of a clinician to determine their ability to provide safe, high quality health care services within a specific health care setting and role.
The Commission leads and coordinates key improvements in safety and quality in health care across Australia.
PREMs are recommended as a resource to prioritise and inform local safety and quality improvement, to stimulate meaningful discussion with consumers, and to help organisations to keep track of their move towards patient-centred care.
Now that you have considered how the selected PREM fits into the big picture of your organisation, it is time to think about how to translate the aspirations of this big picture into practical actions on the ground. Stage 2 takes you through some of the important decisions needed to get the PREM to your patients and to get responses back.
To ensure that the selected PREM can be a meaningful tool for quality and safety improvement and person-centred care, you need to first think carefully about how you want to use the survey and why. You also need to consider how the PREM can be best used in your organisation, given your existing patient experience work and contextual constraints and enablers.
Learning about patients’ experiences can help hospitals and healthcare services to identify how and where they need to make improvements in the safety and quality of the health care they provide.