Australian Charter of Healthcare Rights

The Charter describes what consumers, or someone they care for, can expect when receiving health care.

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The Charter describes the rights that consumers, or someone they care for, can expect when receiving health care.

These rights apply to all people in all places where health care is provided in Australia. This includes public and private hospitals, day procedure services, general practice and other community health services.

The first edition of the Australia Charter of Healthcare Rights was endorsed by health ministers in 2008. The second edition was launched in August 2019.

Second edition of the Charter

In 2018 the Commission commenced a review of the Charter. Over 1600 survey responses were received and eight workshops were held with consumers, health service staff and policy-makers. The second edition reflects an increased focus on person-centred care and empowers consumers to take an active role in their healthcare.

The Charter can, if needed, be adapted to meet the specific needs of the state, territory, local district or health service organisation; however, the seven original rights should remain in place. 

First edition of the Charter

Find out more about the first edition of the Charter, including guides and translated versions.

Contact

If you have any questions about the Charter, please contact the Partnering with Consumers team on (02) 9126 3600 or by email at partneringwithconsumers@safetyandquality.gov.au.