The Charter describes the rights that consumers, or someone they care for, can expect when receiving health care.
These rights apply to all people in all places where health care is provided in Australia. This includes public and private hospitals, day procedure services, general practice and other community health services.
The first edition of the Australia Charter of Healthcare Rights was endorsed by health ministers in 2008. The second edition was launched in August 2019.
Second edition of the Charter
In 2018 the Commission commenced a review of the Charter. Over 1600 survey responses were received and eight workshops were held with consumers, health service staff and policy-makers. The second edition reflects an increased focus on person-centred care and empowers consumers to take an active role in their healthcare.
- The Charter (second edition)
View the second edition Australian Charter of Healthcare Rights
- The Charter (second edition) - online launch video
The second edition of the Charter was released on 8 August 2019.
- The Charter (second edition) - supportive resources
A range of resources to support the use of the Charter are available.
- Useful Contacts
This page lists a number of organisations who may be able to advise or support you if you have a question about your healthcare rights.
The Charter can, if needed, be adapted to meet the specific needs of the state, territory, local district or health service organisation; however, the seven original rights should remain in place.
First edition of the Charter
Find out more about the first edition of the Charter, including guides and translated versions.
If you have any questions about the Charter, please contact the Partnering with Consumers team on (02) 9126 3600 or by email at firstname.lastname@example.org.