Partnering with consumers involves treating consumers with dignity and respect, sharing information, and encouraging participation and collaboration.
There is good evidence that working in partnership with consumers, and fostering person-centred approaches to care can help improve the safety and quality of care.
Embedding partnerships with consumers into systems and processes
The Commission supports health service organisations in understanding the value of partnerships with consumers, how to engage with consumers and integrate person-centred approaches through the Partnering with Consumers Standard, and through the development of supportive resources.
You can contact the Commission's Partnering with Consumers program via email: email@example.com