NHHI Help Desk Telephone
In addition to the email support service, the Commission also operates the NHHI Help Desk phone line at 02 9126 3511 which operates between 10am- 2pm (AEDT) on business days.
To avoid duplication of your enquiry, please do not call multiple times or send a second email if it is still within 5 business days of your initial enquiry.
During peak busy periods, you may experience difficulty accessing support by phone. If you are unable to leave a voice message, please access support via email. To ensure your enquiry is dealt with promptly and effectively, please include: full name, organisation name, contact email address and a brief outline of your enquiry. Please also be sure to state if it relates to the online learning modules within the Learning Management System (LMS), or the Hand Hygiene Compliance Application (HHCApp).
Your privacy is important to the Australian Commission on Safety and Quality in Health Care (the Commission). The Commission only collects and uses information about you (name, employer, training/education provider, email address) to implement the National Hand Hygiene Initiative. Your information may be accessed by authorised officers of the Commission to assist you with resolving any issues you raise with the National Hand Hygiene Initiative Help Desk. Authorised Organisation and Region Administrators from your registered organisation or training/education provider may also access your information and training records. Your state/territory Jurisdictional Coordinator (public health service organisations only) may also access your information for local Hand Hygiene program implementation purposes and to support you in using the NHHI systems.