The NSQHS Standards require health service organisations to address six actions that are specific to Aboriginal and Torres Strait Islander people.

Patients and consumers

• Are involved in planning and sharing decisions about individual health care
• Ask for more information, information in different formats or a translator, if required

Patients and consumers

• Provide feedback, complaints and compliments about experiences of the environment of the health service organisation, including
  • participating in patient experience surveys

Patients and consumers

• Provide feedback, complaints and compliments about experiences in the health service, including
  • participating in patient experience surveys

Patients and consumers

• Provide feedback, complaints and compliments about experiences in the health service organisation, including
  • participating in patient experience surveys

Patients and consumers

• Use organisational systems and processes to contribute to the planning, design and operation of the health service organisation

To support the delivery of safe and high-quality care for patients and consumers, the Australian Commission on Safety and Quality in Health Care has developed the National Model Clinical Governance Framework.