What does this mean for the health service organisation?

What does this mean for health service organisations?

The NSQHS Standards require health service organisations to address six actions that are specific to Aboriginal and Torres Strait Islander people.

Patients and consumers

• Are involved in planning and sharing decisions about individual health care
• Ask for more information, information in different formats or a translator, if required

Patients and consumers

• Provide feedback, complaints and compliments about experiences of the environment of the health service organisation, including
  • participating in patient experience surveys

Patients and consumers

• Provide feedback, complaints and compliments about experiences in the health service, including
  • participating in patient experience surveys

Patients and consumers

• Provide feedback, complaints and compliments about experiences in the health service organisation, including
  • participating in patient experience surveys

Patients and consumers

• Use organisational systems and processes to contribute to the planning, design and operation of the health service organisation

To support the delivery of safe and high-quality care for patients and consumers, the Australian Commission on Safety and Quality in Health Care has developed the National Model Clinical Governance Framework.