Accreditation under the NGPA Scheme

Accreditation provides assurances to the community that a general practice meets expected standards for safety and quality. It is a formal program in which trained independent reviewers assess a general practice’s evidence of implementation of the RACGP Standards for general practices and the RACGP Standards for point-of-care testing.


Assessments under the NGPA Scheme are conducted by an accrediting agency approved by the Commission. Once the general practice has entered a contractual arrangement with an accrediting agency of their choice, the assessment process will involve:

1. Self-assessment Completing a self-assessment may be required by an accrediting agency so that a general practice can determine their level of compliance with the standards. However, reporting on the outcome of a self-assessment or submitting documentation to an accrediting agency as part of the self-assessment is not a formal requirement of the NGPA Scheme.
2. Initial assessment The accrediting agency will:
  • Undertake a hybrid or on-site assessment of a general practice
  • Review evidence provided by the general practice to demonstrate they have implemented the relevant indicators in the RACGP Standards for general practices and/or the RACGP Standards for point-of-care testing and award a rating for each indicator
  • Advise the general practice of any indicators rated ‘not met’
  • Provide an initial report to the general practice within five business days of the conclusion of the initial assessment.
3. Remediation period Where relevant indicators assessed have been rated ‘not met’ the general practice will be given 65 business days to implement changes to demonstrate they have met the requirements of the specified indicators.
4. Final assessment The accrediting agency will conduct a final assessment, to determine if indicators rated ‘not met’ have been remediated. Accrediting agencies then have 20 business days to provide the general practice with a final report and determine if accreditation is awarded.
5. Determination of accreditation The accrediting agency will determine whether the general practice has satisfied the requirements of the assessment. The general practice will be awarded accreditation if all relevant indicators in the RACGP Standards for general practices and/or the RACGP Standards for point-of-care testing are rated as ‘met’. Accreditation is awarded for three years.

Information on the conduct of assessments, rules and policies that apply under the NGPA Scheme