NHHI contact details

NHHI

National Hand Hygiene Initiative Help Desk staff will endeavour to respond to your enquiry as quickly as possible, and within 5 business days. Please do not send multiple queries within this timeframe.

Help Desk hours are 10am-2pm business days.

Before contacting the NHHI Help Desk, please take the following steps to resolve your query:

  1. Contact the hand hygiene lead at your health facility
  2. Contact the jurisdictional coordinator for your state/territory if you are the hand hygiene lead for your facility
  3. Review the FAQs 
  4. Review the HHCApp instructions 
  5. Review the learning system information and pages for individuals, organisations and administrators, as appropriate.

Contact Details

ACT

Please contact the NHHI Helpdesk:

Telephone: 02 9126 3511 

Email: handhygiene@safetyandquality.gov.au

NSW

NSW Clinical Excellence Commission

Phone: 02 9269 5637
Email: CEC-HAI@health.nsw.gov.au  

 

NT

Clinical Excellence and Patient Safety, Department of Health

Email: safetyandquality.doh@nt.gov.au

QLD

Please contact the NHHI Helpdesk:

Telephone: 02 9126 3511 

Email: handhygiene@safetyandquality.gov.au

SA

Please contact the NHHI Helpdesk:

Telephone: 02 9126 3511 

Email: handhygiene@safetyandquality.gov.au

TAS

Please contact the NHHI Helpdesk:

Telephone: 02 9126 3511 

Email: handhygiene@safetyandquality.gov.au

Vic

Victorian HHA Coordinator (for public hospitals in Victoria only)

Jennifer Bradford 

VICNISS Coordinating Centre

Doherty Institute
792 Elizabeth St, Melbourne

Phone: 03 9342 9356
Fax: 03 9342 3555
Phone: 03 9342 9333 (reception)

Email: jennifer.bradford@mh.org.au

WA

Western Australian HHA Coordinator

Patient Safety and Clinical Quality Divison

Email:  handhygienewa@health.wa.gov.au

Phone: 08 9222 2197

Private hospitals

Please contact the NHHI Helpdesk:

Telephone: 02 9126 3511 

Email: handhygiene@safetyandquality.gov.au

ACT

Please contact the NHHI Helpdesk:

Telephone: 02 9126 3511 

Email: handhygiene@safetyandquality.gov.au

NSW

NSW Clinical Excellence Commission

Phone: 02 9269 5637
Email: CEC-HAI@health.nsw.gov.au  

 

NT

Clinical Excellence and Patient Safety, Department of Health

Email: safetyandquality.doh@nt.gov.au

QLD

Please contact the NHHI Helpdesk:

Telephone: 02 9126 3511 

Email: handhygiene@safetyandquality.gov.au

SA

Please contact the NHHI Helpdesk:

Telephone: 02 9126 3511 

Email: handhygiene@safetyandquality.gov.au

TAS

Please contact the NHHI Helpdesk:

Telephone: 02 9126 3511 

Email: handhygiene@safetyandquality.gov.au

Vic

Victorian HHA Coordinator (for public hospitals in Victoria only)

Jennifer Bradford 

VICNISS Coordinating Centre

Doherty Institute
792 Elizabeth St, Melbourne

Phone: 03 9342 9356
Fax: 03 9342 3555
Phone: 03 9342 9333 (reception)

Email: jennifer.bradford@mh.org.au

WA

Western Australian HHA Coordinator

Patient Safety and Clinical Quality Divison

Email:  handhygienewa@health.wa.gov.au

Phone: 08 9222 2197

Private hospitals

Please contact the NHHI Helpdesk:

Telephone: 02 9126 3511 

Email: handhygiene@safetyandquality.gov.au

Contact form

If your query was not answered by any of the above, please fill in the Contact Us form below.

Please enter the HHA username that is relevant to this enquiry (if you have one) into the field above.

NOTE: Your enquiry will be attended to within 5 business days. Please do not send multiple enquiries within this timeframe.