The Commission has developed resources to assist health service organisations align their patient safety and quality improvement programs using the framework of the National Safety and Quality Health Service (NSQHS) Standards.
Organisation-wide systems are used to support and promote detection and recognition of acute deterioration, and the response to patients whose condition acutely deteriorates. These systems are consistent with the National Consensus Statement: Essential elements for recognising and responding to acute physiological deterioration, the National Consensus Statement: Essential elements for safe and high-quality end-of-life care, the National Consensus Statement: Essential elements for recognising and responding to deterioration in a person’s mental state, the National consensus statement: essential elements for safe and high-quality paediatric end-of-life care, and the Delirium Clinical Care Standard.
Organisation-wide governance and quality improvement systems are used to ensure safe and high-quality care of patients’ own blood, and to ensure that blood product requirements are met.
Systems are in place for effective and coordinated communication that supports the delivery of continuous and safe care for patients.
Processes for structured clinical handover are used to effectively communicate about the health care of patients.
Leaders of a health service organisation set up and maintain systems for recognising and responding to acute deterioration. The workforce uses the recognition and response systems.
Leaders of a health service organisation describe, implement and monitor systems to ensure the safe, appropriate, efficient and effective care of patients’ own blood, as well as other blood and blood products. The workforce uses the blood product safety systems.
Leaders of a health service organisation set up and maintain systems and processes to support effective communication with patients, carers and families; between multidisciplinary teams and clinicians; and across health service organisations. The workforce uses these systems to effectively communicate to ensure safety.
Systems are in place to support clinicians to deliver comprehensive care.
Leaders of a health service organisation establish and maintain systems and processes to support clinicians to deliver comprehensive care, and establish and maintain systems to prevent and manage specific risks of harm to patients during the delivery of health care. The workforce uses the systems to deliver comprehensive care and manage risk.
Escalating care
Partnering with consumers
Partnering with consumers
Communicating critical information
Partnering with consumers
Predicting, preventing and managing self-harm and suicide
Predicting, preventing and managing self-harm and suicide
Preventing delirium and managing cognitive impairment