For systems and processes to work effectively and consistently across a health service organisation, they need to be embedded in the overall governance of the organisation.
This criterion requires organisation-wide governance, leadership and commitment to support effective clinical communication with patients, carers and families; between clinicians and multidisciplinary teams; and across organisations. To meet this criterion, health service organisations are required to:
- Integrate clinical governance and apply quality improvement systems
- Apply principles of partnering with consumers, health literacy and shared decision making when developing and implementing organisational clinical communication processes
- Implement safety and quality systems and processes to support effective clinical communication during high-risk situations.
Organisations will need to understand their priorities; identify their risks in relation to clinical communications; and consider how to best deal with these within their given resources, and workforce and organisational structures.