Taking an organisation-wide and systematic approach to the delivery of comprehensive care will help to ensure consistent experiences of comprehensive care for patients, and consistent expectations for clinicians and other members of the workforce about how to deliver comprehensive care.
This criterion requires organisation-wide governance, leadership and commitment to support delivery of comprehensive care and minimise patient harm.
To meet this criterion, health service organisations are required to:
Integrate clinical governance and apply quality improvement systems
Apply principles of partnering with consumers, health literacy and shared decision making when developing and implementing organisational processes for comprehensive care and minimising patient harm
Implement organisational systems and processes to support effective delivery of comprehensive care and minimise patient harm.