Clinical communication is known to influence quality and safety outcomes throughout the patient journey. It is an integral part of care and effective communication is essential to ensuring safe, high-quality care.
Ensuring safe and high quality clinical communication
The portal has guidance, tools and resources to support the core skills for communicating for safety.
Communicating for safety program areas
- Clinical handover
Effective clinical handover, which is structured and standardised, can improve patient safety.
- Communicating with patients and colleagues
Resources and research to support effective communication.
- Patient identification
Patient identification and the matching of a patient to an intended treatment is performed routinely in all care settings.
- Open disclosure
Open disclosure is the open discussion of incidents that result in harm to a patient while receiving health care. It is a key element of clinical governance and communicating for safety.
Clinical communications is integrated across other Commission work areas including:
- Electronic Discharge Summaries
- Shared Decision Making
- Health Literacy
- Informed consent
The Commission values your comments and feedback. If you have feedback on the portal, please send your comments to firstname.lastname@example.org or phone (02) 9126 3600.