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Communicating for safety

Communicating for safety involves the accurate and careful exchange of information about a person's care between treating clinicians, members of a multidisciplinary team, and between clinicians and patients, families and carers.

Clinical communication is known to influence quality and safety outcomes throughout the patient journey. It is an integral part of care and effective communication is essential to ensuring safe, high-quality care.

Ensuring safe and high quality clinical communication

The portal has guidance, tools and resources to support the core skills for communicating for safety.

Communicating for safety program areas

  • Clinical handover

    Effective clinical handover, which is structured and standardised, can improve patient safety.

  • Communicating with patients and colleagues

    Resources and research to support effective communication.

  • Patient identification

    Patient identification and the matching of a patient to an intended treatment is performed routinely in all care settings.

  • Open disclosure

    Open disclosure is the open discussion of incidents that result in harm to a patient while receiving health care. It is a key element of clinical governance and communicating for safety.

Clinical communications is integrated across other Commission work areas including:


The Commission values your comments and feedback. If you have feedback on the portal, please send your comments to or phone (02) 9126 3600.

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