Person-centred care is widely recognised as a foundation to safe, high-quality healthcare.
To support healthcare organisations deliver person-centred care, the Commission engaged Nous Group (a consulting firm) to conduct a review of the key attributes shared by healthcare organisations that are high-performing in person-centred care. The review consisted of over 90 peer-reviewed publications and grey literature and eight site visits to health services in Australia and internationally. Seven key attributes were identified as:
Each attribute has a number of elements, and together they provide an ideal organisation model for supporting consistent and excellent person-centred care.
The final report of the review, including case studies for each of the sites is available at:
Person-centred care is also embedded throughout the second edition of the NSQHS Standards. The NSQHS Standards are mandatory for all Australian hospitals, and assessment to the NSQHS Standards (second edition) be from 1 January 2019.
Healthcare organisations that excel in the attributes will also meet some of the actions in the NSQHS Standards (2nd ed.) that support the delivery of person-centred care.
For more information visit: NSQHS Standards (second edition)
The Commission has developed a number of resources to help support healthcare organisations to achieve excellent person-centred care. These include: