Accrediting agency approval process now open
For organisations seeking approval to conduct assessments under the NGPA Scheme, 2022 round of approvals is now open. Applications are currently being accepted and will close 5pm AEST 28 October 2022. Click here for more information.
Fact sheets and Advisories
The Commission has developed a range of fact sheets and advisories to support the accreditation of general practices to the RACGP Standards for general practice.
Fact sheets and flow charts
An advisory is a formal communication from the Commission to accrediting agencies to provide guidance and direction on the interpretation and/or assessment of the RACGP Standards for general practices. Advisories are numbered and dated before distribution and are periodically reviewed to ensure they remain current. Any changes to an advisory are summarised in the notes section on the advisory cover sheet.
The following advisories are currently under review. Once finalised they will be available on this webpage. If you would like to receive information directly about updates to the NGPA Scheme please subscribe to our Primary Care Newsletter.
Can I appeal the outcome of my accreditation assessment?
There is provision within the NGPA Scheme for general practices to appeal the outcome of their accreditation assessment. General practices may appeal to the Commission where the process conducted by the accrediting agency has not complied with the NGPA Scheme.
A general practice may only appeal to the Commission where their accrediting agency did not comply with:
- The NGPA Scheme as set out in the policy
- Commission fact sheets or Advisories.
Appeals to the Commission will not be considered for reasons such as:
- The general practice did not allow sufficient time, or comply with the reasonable directions of the accrediting agency to finalise the administration of the assessment prior to the accreditation expiry date
- The general practice is transferring between accrediting agencies
- The general practice is disputing the ratings awarded at assessment to actions in a set of standards not part of a Commission accreditation scheme.
An appeal to the Commission can follow an appeal to the accrediting agency, or occur without a prior appeal to the accrediting agency. Where an appeal is made directly to the Commission it must be within 20 business days of the general practice receiving its final assessment report from its accrediting agency. Where an appeal is made following an appeal to its accrediting agency, it must be made within 20 business days of the accrediting agency ruling on its appeal.
All appeals are to be in writing and submitted via the submission form for general practices and accrediting agencies. One receipt of an appeal the Commission will seek information from the accrediting agency.
For queries regarding the NGPA Scheme, please contact
Safety and Quality Advice Centre
Phone: 1800 304 056
To be notified of NGPA Scheme updates, please subscribe to our Primary Care Newsletter.
For more information or questions about the RACGP Standards for general practices, please contact the RACGP on 1800 472 247 or email firstname.lastname@example.org