The National General Practice Accreditation Scheme

The Australian Commission on Safety and Quality in Health Care (the Commission) administers the National General Practice Accreditation (NGPA) Scheme, which supports the consistent assessment of Australian general practices against the Royal Australian College of General Practitioners (RACGP) Standards for general practices.

Evaluation of the NGPA Scheme

The Australian Government Department of Health recently commissioned an independent review of general practice accreditation arrangements, including the National General Practice Accreditation Scheme. The purpose of the consultation was to seek stakeholder feedback on the strengths and limitations of general practice accreditation and its intersection with educational accreditation. 

For further information on the review, or to access the final report, visit Australian Government Department of Health Consultation Hub.

General Practice accreditation extension requests due to COVID-19

If your general practice is in a location where there is a public health order in place that prevents a scheduled on-site assessment to the RACGP Standards for general practices, the Commission will consider a short extension to allow organisations to be assessed once restrictions are lifted. For information on the criteria for approval of extensions see: Advisory GP18/01: Extensions to accreditation

Applications can be submitted to the Commission for consideration using the forms below:

*The Commission recommends that general practices liaise with their accrediting agency prior to submitting an extension request. The Commission will contact the accrediting agency in order to make a determination.

For more information, please contact the Safety and Quality Advice Centre email AdviceCentre@safetyandquality.gov.au or call 1800 304 056

FAQs: Accreditation during the COVID-19 pandemic

Background

The Commission in collaboration with the RACGP developed the NGPA Scheme, which commenced on 1 January 2017. The NGPA Scheme supports the accreditation of Australian general practices to the RACGP Standards for general practices.

The Approval under the NGPA Scheme to conduct accreditation of general practices using the RACGP Standards for general practices outlines the policy and processes for obtaining, maintaining and removing approval as an accrediting agency under the NGPA Scheme.

Where can I find a list of approved accrediting agencies?

General practices wishing to become accredited to the RACGP Standards for general practices will need to engage an approved accrediting agency to conduct their practice’s accreditation assessment.

Under the NGPA Scheme, general practices accessing the Department of Health’s Practice Incentives Program (PIP) or the Workforce Incentive Program (WIP) - Practice Stream must be assessed by an approved accrediting agency.

As at 1 January 2020 the following agencies are approved to assess general practices to the RACGP Standards for general practices.

ACHS

Australian Council on Healthcare Standards

5 Macarthur Street
Ultimo NSW 2007
Phone: 02 9281 9955
Email: achs@achs.org.au
Website

AGPAL

AGPAL Group of Companies

PO Box 2058
Milton BC QLD 4064
Phone: 1300 362 111
Email: info@agpal.com.au
Website

Global-Mark

Global-Mark Pty Ltd

Suite 4.07 32 Delhi Road
North Ryde NSW 2113
Phone: 1300 766 509
Phone: 02 9886 0222
Email: Health@Global-Mark.com.au
Website 

IHCAC

Institute for Healthy Communities Australia Certification Pty Ltd

PO Box 5582
West End QLD 4101
Phone: 1800 035 033
Email: ihcac@ihcac.com.au
Website

QPA

Quality Practice Accreditation Pty Ltd

136 Mount Street
Gundagai NSW 2722
Phone: 1800 188 088
Email: info@qpa.health
Website

ACHS

Australian Council on Healthcare Standards

5 Macarthur Street
Ultimo NSW 2007
Phone: 02 9281 9955
Email: achs@achs.org.au
Website

AGPAL

AGPAL Group of Companies

PO Box 2058
Milton BC QLD 4064
Phone: 1300 362 111
Email: info@agpal.com.au
Website

Global-Mark

Global-Mark Pty Ltd

Suite 4.07 32 Delhi Road
North Ryde NSW 2113
Phone: 1300 766 509
Phone: 02 9886 0222
Email: Health@Global-Mark.com.au
Website 

IHCAC

Institute for Healthy Communities Australia Certification Pty Ltd

PO Box 5582
West End QLD 4101
Phone: 1800 035 033
Email: ihcac@ihcac.com.au
Website

QPA

Quality Practice Accreditation Pty Ltd

136 Mount Street
Gundagai NSW 2722
Phone: 1800 188 088
Email: info@qpa.health
Website

Can I appeal the outcome of my accreditation assessment?

There is provision within the NGPA Scheme for general practices to appeal the outcome of their accreditation assessment. General practices may appeal to the Commission where the process conducted by the accrediting agency has not complied with the NGPA Scheme.

A general practice may only appeal to the Commission where their accrediting agency did not comply with:

  • The NGPA Scheme as set out in the policy
  • Commission fact sheets or Advisories.

Appeals to the Commission will not be considered for reasons such as:

  • The general practice did not allow sufficient time, or comply with the reasonable directions of the accrediting agency to finalise the administration of the assessment prior to the accreditation expiry date
  • The general practice is transferring between accrediting agencies
  • The general practice is disputing the ratings awarded at assessment to actions in a set of standards not part of a Commission accreditation scheme.

The process

An appeal to the Commission can follow an appeal to the accrediting agency, or occur without a prior appeal to the accrediting agency. Where an appeal is made directly to the Commission it must be within 20 business days of the general practice receiving its final assessment report from its accrediting agency. Where an appeal is made following an appeal to its accrediting agency, it must be made within 20 business days of the accrediting agency ruling on its appeal.

All appeals are to be in writing. Supporting evidence and documentation should accompany the appeal.

Submissions should include:

  • Name, title and contact details of the person (with delegated authority) submitting the appeal
  • General practice name and address
  • Name of accrediting agency
  • Accreditation expiry date for the general practice
  • Assessment date(s) relevant to the appeal
  • Reason for submitting an appeal
  • Evidence supporting the appeal.

On receipt of an appeal the Commission will seek information from the accrediting agency.

Appeals should be submitted to the Safety and Quality Advice Centre email: AdviceCentre@safetyandquality.gov.au

Fact sheets and Advisories

The Commission has developed a range of fact sheets and advisories to support the accreditation of general practices to the RACGP Standards for general practice.

Fact sheets and flow charts

Advisories

An advisory is a formal communication from the Commission to accrediting agencies to provide guidance and direction on the interpretation and/or assessment of the RACGP Standards for general practices. Advisories are numbered and dated before distribution and are periodically reviewed to ensure they remain current.  Any changes to an advisory are summarised in the notes section on the advisory cover sheet. 

Contact us

For queries regarding the NGPA Scheme, please contact

Safety and Quality Advice Centre

Phone: 1800 304 056

Email: AdviceCentre@safetyandquality.gov.au 

Updates

To be notified of NGPA Scheme updates, please subscribe in our Primary Care Newsletter

The RACGP

For more information or questions about the RACGP Standards for general practices, please contact the RACGP on 1800 472 247 or email racgp@racgp.org.au