The Commission has developed a series of fact sheets for consumers and carers about the NSQHS Standards (second edition) and the accreditation process.
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The Commission has translated some key information for consumers into community languages.
The Partnering with Consumers Standard was introduced in the first edition of the NSQHS Standards.
The Commission has developed a range of supportive resources on partnering with consumers and person-centred care.
Partnering with Consumers was introduced in the first edition of the NSQHS Standards and has been expanded in the second edition.
Monitoring, measuring and evaluating consumer partnerships is vital to ensure that these partnerships achieve their objectives and meet the needs of patients, carers, families, consumers, the workforce and the health service.
The Commission has developed range of resources describing the attributes of high-performing person-centred healthcare organisations.
Seven key attributes common in high-performing person-centred healthcare organisations have been identified. Collectively, the seven attributes provide an ideal organisational model for supporting consistent and excellent person-centred care.
The Commission has developed an online education module on shared decision-making that focuses on communicating risk.
The National statement on health literacy is Australia’s national approach to addressing health literacy.
Person-centred care is widely recognised as a foundation to safe, high-quality health care. It is care that respects and responds to the preferences, needs and values of patients and consumers.
Falls are a significant cause of harm for older people. The Commission has updated the best practice guidelines for preventing falls and harm from falls in older people.
To focus care on patients' needs, and determine the most appropriate model of care for the patient, it is important that health services identify and assess patients' risk of harm.
These FAQs answer some common questions about the Comprehensive Care Standard, and more generally what comprehensive care means in the Australian health system.
The purpose of the National consensus statement: essential elements for safe and high-quality paediatric end-of-life care is to describe the core requirements for delivering the best possible care for children at the end of life.
The Commission has developed the National Consensus Statement: Essential elements for safe high-quality end-of-life care which describes the key clinical and organisational requirements for delivering excellent end-of-life care.
Reviewing the delivery of comprehensive care is important for ensuring patients are receiving care that meets their clinical and personal needs; that risks are efficiently and effectively identified and mitigated; that the agreed comprehensive care plan is achieving what it aimed to; and that patient goals and expectations are being met.
The delivery of comprehensive care should aim to address the health issues the patient was admitted with, and the risks of harm identified, to achieve the agreed clinical and personal goals of care.
A comprehensive care plan is a document or digital view describing agreed goals of care, and outlining planned medical, nursing, midwifery and allied health activities for a patient. A single comprehensive care plan should be prepared for a patient so that core information can be shared, accessed and acted on by all members of the multidisciplinary team.