The Commission has developed range of resources describing the attributes of high-performing person-centred healthcare organisations.
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Seven key attributes common in high-performing person-centred healthcare organisations have been identified. Collectively, the seven attributes provide an ideal organisational model for supporting consistent and excellent person-centred care.
The Commission has developed an online education module on shared decision-making that focuses on communicating risk.
The National statement on health literacy is Australia’s national approach to addressing health literacy.
Person-centred care is widely recognised as a foundation to safe, high-quality health care. It is care that respects and responds to the preferences, needs and values of patients and consumers.
Immobility, such as that associated with extended bed rest in hospital, can cause pressure injuries. Pressure injuries are a major contributor to the care needs of patients within the health industry, and in the majority of cases, pressure injuries are preventable
Falls are a significant cause of harm for older people. The Commission has updated the best practice guidelines for preventing falls and harm from falls in older people.
To focus care on patients' needs, and determine the most appropriate model of care for the patient, it is important that health services identify and assess patients' risk of harm.
These FAQs answer some common questions about the Comprehensive Care Standard, and more generally what comprehensive care means in the Australian health system.
The purpose of the National consensus statement: essential elements for safe and high-quality paediatric end-of-life care is to describe the core requirements for delivering the best possible care for children at the end of life.
The Commission has developed the National Consensus Statement: Essential elements for safe high-quality end-of-life care which describes the key clinical and organisational requirements for delivering excellent end-of-life care.
The Commonwealth, state and territory governments across Australia are increasing their focus on improving the safety and quality of end-of-life care.
Reviewing the delivery of comprehensive care is important for ensuring patients are receiving care that meets their clinical and personal needs; that risks are efficiently and effectively identified and mitigated; that the agreed comprehensive care plan is achieving what it aimed to; and that patient goals and expectations are being met.
The delivery of comprehensive care should aim to address the health issues the patient was admitted with, and the risks of harm identified, to achieve the agreed clinical and personal goals of care.
A documented comprehensive care plan (or plan for care) reflects shared decisions made with patients, carers and families about the tests, interventions, treatments and other activities needed to achieve the goals of care.
To focus care on patients’ needs, and determine the most appropriate model of care for the patient, it is important that health services identify and assess patients’ risk of harm. Identifying patients who may be at risk of harm, and mitigating the risks for those patients is a core part of comprehensive care planning and treatment.
Goals of care describe what a patient wants to achieve during an episode of care, within the context of their clinical situation. Goals of care are the clinical and personal goals for a patient’s episode of care that are determined through a shared decision-making process.
The first step in delivering comprehensive care is undertaking a clinical assessment. Clinical assessment should be based on the patient’s subjective report of the symptoms and course of the illness or condition, and objective findings from clinical assessment to determine provisional and differential diagnoses.
The Commission has developed resources to help you talk to you healthcare provider about what is important to you, your treatment options, and to help you share decisions about your care.
The Commission has undertaken four environmental scans to consider the content and quality of consumer information about cataract surgery, tonsillectomy in children, heavy menstrual bleeding, and birth options.