A documented comprehensive care plan (or plan for care) reflects shared decisions made with patients, carers and families about the tests, interventions, treatments and other activities needed to achieve the goals of care.
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To focus care on patients’ needs, and determine the most appropriate model of care for the patient, it is important that health services identify and assess patients’ risk of harm. Identifying patients who may be at risk of harm, and mitigating the risks for those patients is a core part of comprehensive care planning and treatment.
Goals of care describe what a patient wants to achieve during an episode of care, within the context of their clinical situation. Goals of care are the clinical and personal goals for a patient’s episode of care that are determined through a shared decision-making process.
The first step in delivering comprehensive care is undertaking a clinical assessment. Clinical assessment should be based on the patient’s subjective report of the symptoms and course of the illness or condition, and objective findings from clinical assessment to determine provisional and differential diagnoses.
The Commission has developed resources to help you talk to you healthcare provider about what is important to you, your treatment options, and to help you share decisions about your care.
The Commission has undertaken four environmental scans to consider the content and quality of consumer information about cataract surgery, tonsillectomy in children, heavy menstrual bleeding, and birth options.
The Commission has developed information for consumers on some key safety and quality issues, and health conditions.
The Australian Charter of Healthcare Rights describes the rights that you, or someone you care for, can expect when receiving health care.
Effective infection prevention and control practices reduce the risk of transmission of infections between patients, healthcare workers and others in the healthcare environment.
The end-of-life care audit toolkit is designed to help health service organisations to examine and improve the quality of their end-of-life care.
Clinical governance is central to providing the best outcomes for patients. It is the combination of culture, systems and processes that enables everyone in a health service to deliver care that is consistently high quality and improving.
It is the system by which boards, executives, clinical leaders and the workforce are accountable to patients and the community for providing high-quality care - care that is person-centred, safe, effective, accessible, and integrated in a system that is equitable, efficient and sustainable.
Through the cognitive impairment program, the Commission is supporting health service organisations to improve the safety and quality of health care for people with cognitive impairment.
Building effective and ongoing relationships with Aboriginal and Torres Strait Islander communities, organisations and groups that represent or service this population.
Providing a supportive environment and clear processes for the workforce to explore the cultural needs of Aboriginal and Torres Strait Islander patients can be a significant step towards the development of a safe and respectful organisation, where patients, their families and other community members can feel comfortable to engage with and receive care.
The user guide has been developed to support health service organisations implement the six Aboriginal and Torres Strait Islander health related actions.
