First edition of the Partnering with Consumers Standard

The Partnering with Consumers Standard was introduced in the first edition of the NSQHS Standards.

Standard 2 of the first edition of the National Safety and Quality Health Service Standards required the involvement of consumers in the organisational and strategic processes that guide the planning, design and evaluation of health services.

The actions identified in first edition of Standard 2 build on emerging evidence of the benefits partnering with consumers can bring to health services. For example, involving consumers in service planning, delivery, monitoring and evaluation is more likely to result in services that are more accessible and appropriate for consumers.

First edition of Partnering with Consumers Standard

Resources to support implementation of the first edition of the Partnering with Consumers Standard