NSQDMH Accredited Services
Digital mental health services accredited to the National Safety and Quality Digital Mental Health (NSQDMH) Standards have been independently assessed to ensure they have systems in place to meet the necessary safety and quality requirements.
Register of NSQDMH accredited services
The Commission's register of NSQDMH accredited services lists the Australian digital mental health service providers that have achieved an accreditation status of "Accredited" or "Working towards accreditation". The register is updated on a monthly basis with assessments that were completed in the prior month – for example, a service who is assessed and accredited on 10 June will appear on the register in July.
What does accreditation mean?
Digital mental health services providers seeking accreditation to the NSQDMH Standards must go through a rigorous assessment process. They are required to demonstrate evidence to an independent accrediting agency on how they are meeting the actions required.
Accreditation to the NSQDMH Standards means that a digital mental health service has addressed:
- The Clinical and Technical Governance Standard, which describes the clinical and technical governance, safety and quality systems, workforce qualifications and skills, and the safe environment (including privacy, transparency, cybersecurity and stability of digital systems) that are required to maintain and improve the reliability, safety and quality of digital mental health care, and improve health outcomes for service users.
- The Partnering with Consumers Standard, which describes the systems and strategies to create a person-centred digital mental health system in which service users, and where relevant their support people, receive:
- included in shared or supported decision-making
- partners in their own care
- involved in the development and design of quality digital mental health care.
- The Model of Care Standard, which describes the processes for establishing and delivering the model of care, minimising harm, communicating for safety, and recognising and responding to acute deterioration in mental state.
NSQDMH Standards accreditation status
After assessing a digital mental health service to the NSQDMH Standards, the independent accrediting agency completes a detailed report and the service provider will receive one of three outcomes or statuses:
| NSQDMH Standards Accreditation Status | Description |
|---|---|
| Accredited for Compliance | Meets all applicable actions |
| Working Towards Accreditation with the NSQDMH Standards | Meets at least half of the applicable actions (a provider can only be awarded this rating once and must meet all actions at the next assessment to maintain accreditation) |
| Not accredited | Meets less than half of the applicable actions |
What does accreditation mean?
Digital mental health services providers seeking accreditation to the NSQDMH Standards must go through a rigorous assessment process. They are required to demonstrate evidence to an independent accrediting agency on how they are meeting the actions required.
Accreditation to the NSQDMH Standards means that a digital mental health service has addressed:
- The Clinical and Technical Governance Standard, which describes the clinical and technical governance, safety and quality systems, workforce qualifications and skills, and the safe environment (including privacy, transparency, cybersecurity and stability of digital systems) that are required to maintain and improve the reliability, safety and quality of digital mental health care, and improve health outcomes for service users.
- The Partnering with Consumers Standard, which describes the systems and strategies to create a person-centred digital mental health system in which service users, and where relevant their support people, receive:
- included in shared or supported decision-making
- partners in their own care
- involved in the development and design of quality digital mental health care.
- The Model of Care Standard, which describes the processes for establishing and delivering the model of care, minimising harm, communicating for safety, and recognising and responding to acute deterioration in mental state.
NSQDMH Standards accreditation status
After assessing a digital mental health service to the NSQDMH Standards, the independent accrediting agency completes a detailed report and the service provider will receive one of three outcomes or statuses:
| NSQDMH Standards Accreditation Status | Description |
|---|---|
| Accredited for Compliance | Meets all applicable actions |
| Working Towards Accreditation with the NSQDMH Standards | Meets at least half of the applicable actions (a provider can only be awarded this rating once and must meet all actions at the next assessment to maintain accreditation) |
| Not accredited | Meets less than half of the applicable actions |
NSQDMH Accreditation Badge
Accredited service providers are authorised to display a digital accreditation badge for their service(s). The badge confirms to service users that the service meets the safety and quality requirements of the NSQDMH Standards.
From 2024, the NSQDMH accreditation badge is only awarded for services that meet all applicable actions and are deemed 'Accredited'.
Terms of use
The Commission has developed Terms of Use for the accreditation badge which includes guidance for accreditation agencies and service providers. Please contact dmhs@safetyandquality.gov.au for further information.