National Safety and Quality Mental Health Standards for Community Managed Organisations

The Commission is developing National Safety and Quality Mental Health (NSQMH) Standards for Community Managed Organisations (CMOs).

The NSQMH Standards for CMOs will help provide safety and quality assurance for community mental health service users, and best practice guidance for service providers and developers.

Consultation now open

The Commission is requesting input from CMOs, consumers, carers, members of the CMO workforce and other stakeholders to help shape the NSQMH Standards for CMOs.

You can provide your feedback in two ways: 

Consultation is open until midnight (AEDT) on Friday 21 January 2022.

If you have any questions relating to this consultation process, please contact mentalhealth@safetyandquality.gov.au.

Online focus groups

The Commission is running a series of online focus groups to seek your views on the draft NSQMH Standards for CMOs. Each focus group will be 2 hours and will have a consistent structure and format. You will be able to join via videoconference or telephone.

The focus groups will be facilitated by Mr David McGrath, Executive Lead, Mental Health Standards and will give stakeholders an opportunity to discuss the draft NSQMH Standards for CMOs, provide feedback and ask questions.

To attend a focus group, please register your attendance and select a session that suits you.

Webinar

The Commission held a webinar on Thursday 18 November 2021 on the draft NSQMH Standards for CMOs, please find the recording below.

Written submissions

Written submissions and general feedback can be provided via email: mentalhealth@safetyandquality.gov.au

Submissions received may be published on the Commission’s website, including the names of individuals and/or organisations. Other personal information, such as email addresses and phone numbers, will be de-identified. If you would like your submission to remain confidential, please advise the Commission.

Background

The Commission is developing the NSQMH Standards for CMOs in consultation with community managed organisations, peak bodies, consumers, carers, healthcare providers, professional bodies, Primary Health Networks, and other representatives of the sector.

The primary aim of the NSQMH Standards for CMOs is to continuously improve the quality of mental health service provision and to protect service users from harm. The standards will provide a quality assurance mechanism that tests whether relevant systems are in place to ensure that expected standards of safety and quality are met.

A consultation process with the sector was held between April and June 2021 to garner their views on the content of the NSQMH Standards for CMOs in advance of drafting the NSQMH Standards for CMOs.