National Safety and Quality Mental Health Standards for Community Managed Organisations

The Commission has developed a consultation paper for National Safety and Quality Mental Health (NSQMH) Standards for Community Managed Organisations (CMOs).

This is the first step in the development of NSQMH Standards for CMOs, which will help provide safety and quality assurance for community mental health service users, and best practice guidance for service providers and developers.

Consultation now open

The Commission is requesting input from CMOs, consumers, carers, clinicians, service providers and other stakeholders working in this area to inform the most appropriate approach to develop the NSQMH Standards for CMOs.

You can provide your feedback in three ways:

  • Participate in an online focus group
  • Provide a written submission 
  • Complete a short online survey.

Consultation on the NSQMH Standards for CMOs consultation paper is open until midnight (AEST) on Wednesday 30 June 2021.

If you have any questions relating to this consultation process, please contact

If you would like to speak with someone, please provide a contact telephone number.

Consultation forums

Information webinars and online focus groups

The Commission is running webinars throughout April and May. Attending a webinar will give stakeholders the opportunity to hear about the project and the consultation process, before giving feedback via written submission, online survey or attending a focus group.

The webinar held on Thursday 13 May is now available to view (below): 


The Commission is also running a series of online focus groups between April and June to seek your feedback on the NSQMH Standards for CMOs consultation paper. Each focus group will be approximately 1 to 1.5 hours and all will have a consistent structure and format. You will be able to join via videoconference or telephone.

To attend either a webinar or focus group, please select a session that suits you and register your attendance here.

Written submissions and online survey

Written submissions and general feedback can be provided via email:

Alternatively, you can provide feedback via the online survey.

Submissions received may be published on the Commission’s website, including the names of individuals and/or organisations. Other personal information, such as email addresses and phone numbers, will be de-identified. If you would like your submission to remain confidential, please advise the Commission.


The Commission is developing the NSQMH Standards for CMOs in consultation with community managed organisations, peak bodies, consumers, carers, healthcare providers, professional bodies, Primary Health Networks, and other representatives of the sector.

The primary aim of the NSQMH Standards for CMOs is to continuously improve the quality of mental health service provision and to protect service users from harm. The NSQMH Standards for CMOs will provide a quality assurance mechanism that tests whether relevant systems are in place to ensure that expected standards of safety and quality are met.