Information for accrediting agencies

Outlines the information for organisations seeking approval as an accrediting agency under the Australian Health Service Safety and Quality Accreditation (AHSSQA) Scheme

Exemplar practice

The awarding of exemplar practice is used to highlight examples of safe and good-quality practice in health services who are implementing the NSQHS Standards (second edition), to facilitate the sharing of information between organisations.

Consumers and accreditation

Awarding accreditation to a health service organisation provides assurance to the community that the organisation meets expected patient safety and quality standards.

Assessment to the NSQHS Standards

All hospitals, day procedure services and the majority of public community and dental services across Australia need to implement the National Safety and Quality Health Service (NSQHS) Standards. Assessment to the second edition commenced in January 2019.

NSQHS Standards (first edition) for private dental practices

From January 2019, the Australian Commission on Safety and Quality in Health Care (the Commission) has agreed to the continued application of the first edition of the National Safety and Quality Health Service (NSQHS) Standards for private dental practices until the national primary care health service standards become available.

NSQHS Standards orientation course

This course aims to provide an overview of the second edition of the National Safety and Quality Health Service (NSQHS) Standards for assessors and the workforce from health service organisations. It is self-paced and includes learning material such as case studies, videos and tips for implementing the NSQHS Standards.

Implementation of the NSQHS Standards

The primary aims of the National Safety and Quality Health Service (NSQHS) Standards are to protect the public from harm and to improve the quality of health service provision. When used in assessment they provide a quality assurance mechanism that tests whether relevant systems are in place to ensure that expected standards of safety and quality are met.

Action 2.13: Working in partnership

Building effective and ongoing relationships with Aboriginal and Torres Strait Islander communities, organisations and groups that represent or service this population.

Action 1.33: Welcoming environments

A welcoming environment in a health service organisation is about creating a place where Aboriginal and Torres Strait Islander people feel safe, comfortable, accepted, and confident that they will be respected, will be listened to and will receive high-quality care.

Action 1.21: Improving cultural competency

Providing a supportive environment and clear processes for the workforce to explore the cultural needs of Aboriginal and Torres Strait Islander patients can be a significant step towards the development of a safe and respectful organisation, where patients, their families and other community members can feel comfortable to engage with and receive care.