Outlines the information for organisations seeking approval as an accrediting agency under the Australian Health Service Safety and Quality Accreditation (AHSSQA) Scheme
Specific requirements for newly established health service organisations being assessed to the National Safety and Quality Health Service (NSQHS) Standards
The awarding of exemplar practice is used to highlight examples of safe and good-quality practice in health services who are implementing the NSQHS Standards (second edition), to facilitate the sharing of information between organisations.
Awarding accreditation to a health service organisation provides assurance to the community that the organisation meets expected patient safety and quality standards.
Approved accrediting agencies assess health service organisations to the National Safety and Quality Health Service (NSQHS) Standards and Trauma Recovery Programme (TRP) Standards.
All hospitals, day procedure services and the majority of public community and dental services across Australia need to implement the National Safety and Quality Health Service (NSQHS) Standards. Assessment to the second edition commenced in January 2019.
From January 2019, the Australian Commission on Safety and Quality in Health Care (the Commission) has agreed to the continued application of the first edition of the National Safety and Quality Health Service (NSQHS) Standards for private dental practices until the national primary care health service standards become available.
This course aims to provide an overview of the second edition of the National Safety and Quality Health Service (NSQHS) Standards for assessors and the workforce from health service organisations. It is self-paced and includes learning material such as case studies, videos and tips for implementing the NSQHS Standards.
Future update and consultations will be added to this section. If you require assistance locating resources, please contact the NSQHS Standards Advice Centre.
The primary aims of the National Safety and Quality Health Service (NSQHS) Standards are to protect the public from harm and to improve the quality of health service provision. When used in assessment they provide a quality assurance mechanism that tests whether relevant systems are in place to ensure that expected standards of safety and quality are met.
Health service organisations may brand locally developed resources with the NSQHS Standards logo and icons.
The Commission has developed a series of fact sheets for consumers and carers about the NSQHS Standards (second edition) and the accreditation process.
Establish processes to accurately identify and record Aboriginal and Torres Strait Islander status.
Building effective and ongoing relationships with Aboriginal and Torres Strait Islander communities, organisations and groups that represent or service this population.
A welcoming environment in a health service organisation is about creating a place where Aboriginal and Torres Strait Islander people feel safe, comfortable, accepted, and confident that they will be respected, will be listened to and will receive high-quality care.
Providing a supportive environment and clear processes for the workforce to explore the cultural needs of Aboriginal and Torres Strait Islander patients can be a significant step towards the development of a safe and respectful organisation, where patients, their families and other community members can feel comfortable to engage with and receive care.
Under direction of the governing body, the health service organisation ensures that the agreed priorities to improve Aboriginal and Torres Strait Islander health are implemented.
The governing body has ultimate responsibility for the safety and quality of a health service organisation. Setting priorities for the health service organisation, including priorities for its Aboriginal and Torres Strait Islander consumers, is one way a governing body can direct effort and resources to improve care.
The content on these pages is taken from the User Guide for Aboriginal and Torres Strait Islander Health.
Roles and responsibilities for this component of the Clinical Governance Framework relate to the way in which patients and consumers are involved in partnerships in their own care, and in organisational design and governance.