Information for accrediting agencies

Outlines the information for organisations seeking approval as an accrediting agency under the Australian Health Service Safety and Quality Accreditation (AHSSQA) Scheme

Exemplar practice

The awarding of exemplar practice is used to highlight examples of safe and good-quality practice in health services who are implementing the NSQHS Standards (second edition), to facilitate the sharing of information between organisations.

Consumers and accreditation

Awarding accreditation to a health service organisation provides assurance to the community that the organisation meets expected patient safety and quality standards.

Approved accrediting agencies contact details

Approved accrediting agencies assess health service organisations to the National Safety and Quality Health Service (NSQHS) Standards and Trauma Recovery Programme (TRP) Standards. These agencies are approved by the Commission following application and review by an approval panel. 

Assessment to the NSQHS Standards

All public and private hospitals, day procedure services and public dental practices are required to be accredited to the NSQHS Standards. Many other healthcare facilities will also choose to be accredited in order to improve the safety and quality of health care provision. Assessment to the NSQHS Standards second edition commenced in January 2019.

NSQHS Standards (first edition) for private dental practices

Private dental practices are currently assessed against the first edition on the National Safety and Quality Health Service (NSQHS) Standards. This arrangement will continue until the National Safety and Quality Primary Health Care (NSQPHC) Standards become available. 

NSQHS Standards orientation course

This course aims to provide an overview of the National Safety and Quality Health Service (NSQHS) Standards for assessors and health service organisations' workforce. It is self-paced and includes learning material such as case studies, videos and tips for implementing the NSQHS Standards.

Implementation of the NSQHS Standards

The primary aims of the National Safety and Quality Health Service (NSQHS) Standards are to protect the public from harm and to improve the quality of health service provision. Implementation is mandated in all hospitals, day procedure services and public dental services across Australia. When used in assessment they provide a quality assurance mechanism that tests whether relevant systems are in place to ensure that expected standards of safety and quality are met.

Action 2.13: Working in partnership

Building effective and ongoing relationships with Aboriginal and Torres Strait Islander communities, organisations and groups that represent or service this population.

Action 1.33: Welcoming environments

A welcoming environment in a health service organisation is about creating a place where Aboriginal and Torres Strait Islander people feel safe, comfortable, accepted, and confident that they will be respected, will be listened to and will receive high-quality care.

Action 1.21: Improving cultural competency

Providing a supportive environment and clear processes for the workforce to explore the cultural needs of Aboriginal and Torres Strait Islander patients can be a significant step towards the development of a safe and respectful organisation, where patients, their families and other community members can feel comfortable to engage with and receive care.