Examples of supporting evidence
- Documentation from cultural competency training and assessments
- Schedule of cultural awareness and cultural competency training
- Data and reports on evaluation of the cultural competency of the health service organisation
- Policies, procedures or protocols that cover cultural competency
- Patient experience surveys and feedback
- Hospital treatment and performance outcomes such as discharge against medical advice, and employment of Aboriginal and Torres Strait Islander clinicians
- Documentation from meetings at which the cultural needs of Aboriginal and Torres Strait Islander employees are discussed, or strategies to meet their needs are identified, monitored or evaluated
- Position descriptions, duty statements and employment contracts that detail the roles and responsibilities of the Aboriginal and Torres Strait Islander workforce
- An Aboriginal and Torres Strait Islander employment strategy
- Evaluation reports or routine updates provided to the governing body on strategies to improve cultural awareness and cultural competency
- Established and monitored workforce targets; these include proportions of Aboriginal and Torres Strait Islander employees in the overall organisation workforce, and in clinical and non-clinical areas of the organisation.
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34. The Lowitja Institute. Systemic racism. Workshop background paper. Melbourne: The Lowitja Institute; 2016.
35. Victorian Department of Health and Human Services. Submission to the consultation for the National Safety and Quality Health Service Standards user guide for Aboriginal and Torres Strait Islander health. Melbourne: DHHS; 2017.
36. Victorian Department of Health and Human Services. Evaluation of improving cultural responsiveness of Victorian hospitals. Melbourne: DHHS; 2017.
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