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NSQHS Standards orientation course

This course aims to provide an overview of the National Safety and Quality Health Service (NSQHS) Standards for assessors and health service organisations' workforce. It is self-paced and includes learning material such as case studies, videos and tips for implementing the NSQHS Standards.

NSQHS Standards Orientation Course

Completion of the NSQHS Standards course is mandatory for assessors prior to them commencing assessment of health service organisations to the NSQHS Standards. Assessors are required to complete all learning activities and will have their work reviewed by the Commission before a certificate of completion is awarded. 

The online course is self-paced and generally takes about 40 hours to complete. It comprises nine modules that cover:

  • An introduction to the NSQHS Standards
  • The assessment of safety and quality systems
  • The Australian Health Service Safety and Quality Accreditation (AHSSQA) Scheme
  • Each of the eight standards.

All assessors must also complete the short Colonoscopy Clinical Care Standard course. You will be automatically enrolled in this course when you enrol in the NSQHS Standards course as an assessor. 

Assessors are employed directly by approved accrediting agencies. The online course does not provide a qualification to become an assessor.  Assessors must provide a copy of their NSQHS Standards certificate of completion to their accrediting agency before being eligible to participate in accreditation assessments.


There are three options for enrolment:

Assessor course This is for assessors from accrediting agencies that undertake reviews of health service organisations as part of the process of accreditation
Certificate course This is for non-assessors who would like a certificate of completion, for example, for professional development
Non-certificate course This is for non-assessors who do not need a certificate of completion but would like to learn more about the NSQHS Standards

MPS Aged Care Module and User Guide for Multi-Purpose Services

This course aims to provide assessors with an introduction to the intent and applicability of the Multi-Purpose Services (MPS) Aged Care Module and User Guide (MPS Aged Care Module). Completion of this educational update is required for all assessors participating in assessment of MPS to the NSQHS Standards and MPS Aged Care Module.

Update of the NSQHS Standards Orientation Course

The NSQHS Standards Orientation Course is currently being updated, with the aim of:

  • Aligning the content to the current stage of implementation of the NSQHS Standards and updates to the AHSSQA Scheme
  • Improving the information and communications technology used to deliver the course.

The current NSQHS Standards Orientation Course (2019C) will be extended until the updated course is available to allow users to continue to access the course.

Course access, troubleshooting and enquiries

It is recommended that users have access to the latest version of Google Chrome web browser and that pop-ups are enabled.

For any questions or concerns, please contact the Safety and Quality Advice Centre:  

The NSQHS Standards Orientation Course was developed by the Australian Commission on Safety and Quality in Health Care to assist assessors and representatives from Australian health service organisations better understand the intent of the NSQHS Standards and the processes of accreditation that are described in the Australian Health Service Safety and Quality Accreditation Scheme.

These standards and accreditation requirements do not apply in any other country. The NSQHS Standards were written specifically for the Australian health care context and may not be used in any other country without the written permission of the Commission.

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