The Commission has developed a range of resources for consumers, clinicians and health service organisations to support improvements in health literacy.

Top Tips for Safe Health Care is designed to help consumers, their families, carers and other support people get the most out of their health care.

Question Builder is a free online tool to help you think about the questions you might like to ask your doctor, and to prepare for questions they may ask you when you go to an appointment.

Decision support tools can encourage shared decision making by informing discussions between clinicians and consumers.

There are many different tools and resources that can help consumers and healthcare professionals share decisions together.

The Commission has developed a number of videos and webinars on shared decision making.

Shared decision making involves discussion and collaboration between a consumer and their healthcare provider. It is about bringing together the consumer's values, goals and preferences with the best available evidence about benefits, risks and uncertainties of treatment, in order to reach the most appropriate healthcare decisions for that person.

Health literacy is about how people understand information about health and health care, and how they apply that information to their lives, use it to make decisions and act on it.