Safety and Quality > Our Work > Indicators of Safety and Quality > Australian Hospital Patient Experience Question Set (AHPEQS)

Nationally approved questions for consistent measurement of patients’ experiences in hospitals and day procedure services

Measuring patients’ experiences of their treatment and care is an increasingly important focus of safety and quality efforts. To track patient experiences effectively, a validated and nationally consistent measurement tool is needed.

For this reason, the Commission has developed a set of 12 questions, known as the Australian Hospital Patient Experience Question Set (AHPEQS), which hospitals and day procedure services can use when asking patients what they observed and felt about their care. The question set will allow facilities to ask the same questions as facilities elsewhere, promoting comparability and more effective tracking of improvements over time.

The AHPEQS was endorsed by the Australian Health Ministers’ Advisory Council (AHMAC) in November 2017 for use with overnight admitted inpatients and day stay patients. The questions may be used free of charge by organisations in both public and private sectors.

The AHPEQS has been field tested with approximately 1,500 patients to establish reliability and validity. The questions were developed by the Commission in consultation with consumers, health professionals, academics and policy makers.

The Commission is now:

  • Developing a User Guide and supporting documents to assist organisations in implementation of the questions
  • Working to establish a methodology for potential future nationally consistent measurement of patients’ experiences using the questions.

In the meantime, the questions may be used for local quality and safety improvement purposes. The AHPEQS is being made available by the Commission  under a Creative Commons BY-NC-SA licence, which allows health facilities and others to use and adapt the questions at no cost, provided the Commission is credited as the source. Individuals and organisations can also share the question set with others under the same terms of re-use.

You can download the questions and find out more about the current terms of use here.

For further information, please contact:

Dr Jennifer Plumb
Project Manager, Person-centred measurement
Email: mail@safetyandquality.gov.au