Measuring patients’ experiences of their treatment and care is an increasingly important focus of safety and quality efforts. To track patient experiences effectively, a validated and nationally consistent measurement tool is needed.
For this reason, the Commission has developed a set of 12 questions, known as the Australian Hospital Patient Experience Question Set (AHPEQS), which hospitals and day procedure services can use when asking patients what they observed and felt about their care. The question set will allow facilities to ask the same questions as facilities elsewhere, promoting comparability and more effective tracking of improvements over time.
The AHPEQS was endorsed by the Australian Health Ministers’ Advisory Council (AHMAC) in November 2017 for use with overnight admitted inpatients and day stay patients. The questions may be used free of charge by organisations in both public and private sectors.
The AHPEQS has been field tested with approximately 1,500 patients to establish reliability and validity. The questions were developed by the Commission in consultation with consumers, health professionals, academics and policy makers.
The Commission is now:
In the meantime, the questions may be used for local quality and safety improvement purposes. The AHPEQS is being made available by the Commission under a Creative Commons BY-NC-SA licence, which allows health facilities and others to use and adapt the questions at no cost, provided the Commission is credited as the source. Individuals and organisations can also share the question set with others under the same terms of re-use.
The AHPEQS are available here.
Community of Practice
Are you using the Australian Hospital Patient Experience Question Set (AHPEQS)? Want to talk to others doing the same? We’ve just launched a community of practice for AHPEQS implementers to share knowledge and avoid reinventing the wheel. Email email@example.com to join.
For further information, please contact:
Dr Jennifer Plumb
Project Manager, Person-centred measurement