Evaluating person-centred care in healthcare organisations

To evaluate person-centred care, it is important to assess performance from both an organisation and patient viewpoint.

Evaluations by the organisation

Organisations as a whole or specific departments can assess their performance in person-centred care. Use the tool to assess your organisation’s performance and start to plan change

These fact sheets help governing bodies and managers assess their own organisations against the key attributes of high-performing person-centred healthcare organisations

• Attributes Factsheets

Key concepts and issues to be addressed in measuring and evaluating consumer partnerships and meeting the Partnering with Consumers Standard

NSQHS Standards User Guide for Measuring and Evaluating Partnering with Consumers

2018

Guide, user guide or guidelines

The purpose of this user guide is to provide an overview of the key concepts and issues that should be addressed when measuring and evaluating consumer partnerships, and to inform the development of evaluation and monitoring plans for the Partnering with Consumers Standard.

Evaluations by patients

Feedback from patients provides a direct measure of how well healthcare organisations are delivering person-centred care. AHPEQS is a survey used by healthcare organisations to ask recent patients about their experiences of treatment and care

Evidence and examples of PROMs, which support person-centred care by providing a way of measuring health outcomes from the patient's perspective

• Patient-reported outcome measures