Promoting and supporting person-centred care within healthcare organisations
Embedding a person-centred approach throughout a healthcare organisation requires the involvement of all staff across various aspects of the patient journey.
Explore the information and tools available to promote and support person-centred care.
Leadership
Governing bodies, managers and clinical leaders all have a role to play in developing and supporting person-centred care within their healthcare organisations.
The role of governing bodies in leading, monitoring and ensuring organisational accountability for the delivery of person-centred care
Seven key attributes were identified for high-performing person-centred healthcare organisations.
The role of managers in leading and coordinating the workforce, and implementing well-designed systems and strategies to achieve person-centred care
Seven key attributes were identified for high-performing person-centred healthcare organisations.
| Team exercises to help develop a person-centred care culture | Practical techniques to inspire members of the healthcare team and help them to connect with patients |
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| Person-centred leadership self-reflection questions | Identify your strengths and development opportunities related to person-centred leadership |
| Person-centred environment audit tool | Assess whether the physical environment supports patient engagement |
Clinical care
Person-centred approaches are crucial throughout the clinical care journey. Person-centred screening identifies patients who may be at risk of harm, and mitigates the risks for those patients. This guide is part of a series of Commission resources designed to support implementation of the Comprehensive Care Standard.
Identifying patients who may be at risk of harm, and mitigating the risks for those patients is a core part of comprehensive care planning and treatment.
| How-to guide: multidisciplinary rounds | A guide to the benefits and implementation of multidisciplinary rounds from the US Institute for Healthcare Improvement |
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| National Model Clinical Governance Framework and factsheets | A consistent national framework for clinical governance, based on the National Safety and Quality Health Service Standards |
Consumer engagement
Consumer engagement can help to support person-centred care by identifying aspects of care that are important to consumers and opportunities for improvement in your organisation. This guide for consumers helps give a greater understanding of how to work in partnership with health services to make improvements to the safety and quality of healthcare.
This Guide has been developed by consumers for consumers. It explains how to build and strengthen consumer partnerships at all levels of the health system.
A review of the benefits of patient-centred care, and successful approaches from Australia and overseas
This paper provides information, resources and examples of a patient-centred approach to care delivery.
| Engaging with consumers, carers and the community | A practical guide and resources from SA Health |
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| Guide to patient and family engagement in hospital quality and safety | An evidence-based guide from the US Agency for Healthcare Research and Quality |