Skip to main content

Supporting consumer diversity and equity

Person-centred care must recognise and respect individual needs, beliefs and culture. Understanding the diversity of consumers seen in your organisation can help you design systems that support staff to better meet their needs.

Person-centred care is particularly important among vulnerable or disadvantaged populations, such as the young, elderly, disabled or mentally ill; those from culturally and linguistically diverse backgrounds, or rural and remote areas; and Aboriginal and Torres Strait Islander peoples. For many of these people, communication and collaboration with health professionals can be difficult and necessarily involves carers, friends, family, spiritual and pastoral advisers, or the broader community. Person-centred care principles and approaches are an opportunity towards addressing the inequity these populations can experience.

Meeting the needs of diverse populations

Resources are available for healthcare organisations to explore the needs of specific populations.

A Commission resource to support clinicians to provide person-centred care for people with intellectual disability

Meeting the healthcare needs of diverse populations

A US study of best practice by The Joint Commission

Framework for integrating care for older people with complex health needs

The framework, from NSW Agency for Clinical Innovation, aims to support local health districts and agency partnerships to implement improved models of care for older people

Consumer resources

Health translations tool for consumers

Translated information about health and wellbeing, available by topic and language, developed by the Victorian Government

Finding good health information online

Guidance and translations that support finding good health information online

Australian Charter of Health Care Rights resources

Back to top