The Mental Health Advisory Group was established in 2015 to provide advice, expertise and support to the Commission’s Mental Health Program.
Understanding the characteristics of organisations that deliver excellent person-centred care can help guide improvement across the healthcare system.
The Commission has developed a range of resources for consumers, clinicians and health service organisations to support improvements in health literacy.
Top Tips for Safe Health Care is designed to help consumers, their families, carers and other support people get the most out of their health care.
Question Builder is a free online tool to help you think about the questions you might like to ask your doctor, and to prepare for questions they may ask you when you go to an appointment.
Decision support tools can encourage shared decision making by informing discussions between clinicians and consumers.
The Commission has prepared an information sheet about how care should be provided to people at the end of life in hospitals. It provides patients, family members, carers and consumers with useful information.
The Commission has developed a range of tools and resources to support health services to improve the safety and quality of end-of-life care.
The Commission has developed a range of resources to help improve the safety and quality of health care for people with cognitive impairment or at risk of delirium.
There are many different tools and resources that can help consumers and healthcare professionals share decisions together.
The Commission has developed a number of videos and webinars on shared decision making.
This page lists a range of crisis helplines available 24/7, across all states and territories.
Medication safety in mental health is an important safety issue. The Commission has developed resources to support medication safety in mental health.
The Commission considers that implementation of the second edition of the NSQHS Standards provides a robust framework for safety and quality in mental health services in public and private hospitals, and community services provided by local health networks.
Shared decision making involves discussion and collaboration between a consumer and their healthcare provider. It is about bringing together the consumer's values, goals and preferences with the best available evidence about benefits, risks and uncertainties of treatment, in order to reach the most appropriate healthcare decisions for that person.
The National Consensus Statement: Essential elements for recognising and responding to acute physiological deterioration sets out the agreed practice for recognising and responding to acute physiological deterioration. It was developed as a generic document that applies to all patients in all acute care facilities in Australia.
This guide was released in 2012 to support implementation of the National Consensus Statement: Essential elements for recognising and responding to clinical deterioration. The Consensus Statement was updated in 2016.
The tools and resources can still be used by health service providers to identify strategies for successfully implementing robust recognition and response systems to address acute physiological deterioration.
Health literacy is about how people understand information about health and health care, and how they apply that information to their lives, use it to make decisions and act on it.
