National Safety and Quality Primary Health Care (NSQPHC) Standards

The Australian Commission on Safety and Quality in Health Care (the Commission) is consulting on National Safety and Quality Primary Health Care (NSQPHC) Standards for non-general practice primary health care providers.

Open consultation

The Australian Commission on Safety and Quality in Health Care (the Commission) is consulting on National Safety and Quality Primary Health Care (NSQPHC) Standards for primary health care providers other than general practices e.g. allied health services. Non general practice primary health care stakeholders are invited to participate in this process.

Your involvement is essential in developing standards that:

  • Are of value to the sector
  • Focus on safety and quality outcomes
  • Are patient-centred.

Consultations with primary health care providers (other than general practices) are being held throughout Australia from May to July 2019. It will involve face-to-face and video workshops as well as an online survey.

The information gathered during this process will develop draft NSQPHC Standards which you will again be invited to comment. 

Please note services operating as part of a hospital network e.g. community services and public dental practices are also outside of this work as they are included under the National Safety and Quality Health Service (NSQHS) Standards.


In 2017, the Commission conducted a consultation process on the Consultation Report – Patient safety and quality improvement in primary health care. The findings are summarised in the Consultation Report Patient Safety and quality improvement in primary health care July 2018.

Analysis of the feedback received through the consultation process identified that a majority of respondents were supportive of the Commission developing the NSQPHC Standards. Consultations on the NSQPHC Standards commenced in May 2019.

Online consultation survey

If you are unavailable to attend one of the consultation workshops but wish to be part of the consultation process, please complete the appropriate survey:

The survey covers topics that are being explored during the workshops.

Attend a workshop

Anyone involved in accessing and/or the delivery of primary health care services is invited to attend a workshop. Interested participants may be, but are not limited to primary health care providers, practice managers, patients, carers, policy makers and relevant health service organisations. Participants will be asked to discuss the safety and quality issues for patients in primary health care, and what needs to be in place to provide safe and high-quality care.

Face-to-face workshops

Each workshop will run for just two hours with light catering provided. Please click on a location to take you to the registration page. Please specify any dietary requirements when you register.

Location Date and time
Broken Hill (Consumers)  Tuesday 16 July 11.45am
Hobart Tuesday, 23 July 6.00pm
Wednesday, 24 July 6.45am
Launceston Monday, 22 July 6.00pm
Launceston (Consumers) Tuesday 23 July 11am

Note: Workshops have already been scheduled in Adelaide, Alice Springs, Brisbane, Canberra, Darwin, Melbourne, Perth and Sydney. This table is updated regularly with upcoming events.

Video workshops

Participation in a videoconferencing workshop requires access to a computer, tablet or smartphone with a camera and microphone. Teleconference is also available in these workshops. Please register to participate in one of the online workshops.

Date Time
Monday, 29 July 12:00pm to 2:00pm AEST
Tuesday, 30 July 12:00pm to 2:00pm AEST
Wednesday, 31 July 6:00pm to 8:00pm AEST

Contact us

For enquiries, please contact Hanna Pak, Senior Project Officer, on 02 9126 3635 or email at