National Safety and Quality Primary Healthcare (NSQPH) Standards

The Australian Commission on Safety and Quality in Health Care (the Commission) is developing safety and quality standards for primary healthcare services.

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The Commission is developing National Safety and Quality Primary Healthcare (NSQPH) Standards to assist primary healthcare services to minimise the risk of harm and improve care for patients. They are being developed in collaboration with primary healthcare providers, consumers, peak professional bodies, Primary Health Networks and other sector representatives.

Consultation now open

The Commission is currently seeking feedback on the draft NSQPH Standards. Feedback received will inform the finalisation of the NSQPH Standards for publication in 2021.

A consultation document has been prepared to assist those who wish to contribute to the development of the NSQPH Standards.

The Commission welcomes feedback on any or all of the following areas:

  • Introduction: Does the Introduction aid your understanding of the context of the NSQPH Standards and how they are to be applied? If not, please outline what further information is required to support your understanding.
  • Appropriateness: Do the actions cover the key safety and quality issues for primary healthcare services? If no, please provide details.
  • Actions: Do the actions make sense to you? Is it clear how they will be applied in your primary healthcare service?
  • Language: Is the language and terminology used in the document easy to understand and appropriate for the primary healthcare sector? How could it be improved?
  • Not applicable actions: Is the summary table of not applicable actions at Appendix 1 clear? What other ‘not applicable actions’ need to be added for your service? What other primary healthcare services should be included in this table?

Consultation on the draft NSQPH Standards is open until Friday 27 November 2020. The Commission is inviting feedback via written submissions or participation in an online consultation forum.

If you have any questions relating to this consultation process, please contact the Commission’s Safety and Quality Advice Centre via If you would like to speak to someone, please provide a contact telephone number.

Written submissions

The main way to provide a written submission is via the online survey.

Alternatively, you can provide feedback via email:

Submissions received may be published on the Commission’s website, including the names of individuals and/or organisations. Other personal information, such as email addresses and phone numbers, will be de-identified. If you would like your submission to remain confidential, please advise the Commission.

Consultation forums

The Commission is running a series of online consultation forums to seek your views on the draft NSQPH Standards. Each forum will be approximately 1.5 hours and all will have a consistent structure and format. You will be able to join via videoconference or telephone.

Planned dates for consultation forums:

Date (2020) Day Time (AEDT)
22 October Thursday 06:00 - 07:30pm
23 October Friday 10:00 - 11:30am
27 October Tuesday 07:30 - 09:00am
29 October Thursday 03:00 - 04:30pm
9 November Monday 11:00 - 12:30pm
10 November Tuesday 07:30 - 09:00am
11 November Wednesday 01:00 - 02:30pm
12 November Thursday 12:00 - 01:30pm
13 November Friday 08:00 - 09:30am
19 November Thursday 07:30 - 09:00am
19 November Thursday 12:00 - 01:30pm (Consumers forum)
20 November Friday 01:00 - 02:30pm
24 November Tuesday 02:00 - 03:30pm (Consumers forum)
26 November Thursday 04:00 - 05:30pm (Consumers forum)
27 November Friday 08:00 - 09:30am
27 November Friday 01:00 - 02:30pm

To attend, please select a session that suits you and register your attendance.

Development of the National Safety and Quality Primary Healthcare Standards

The Commission is currently seeking feedback on the draft NSQPH Standards. The consultation period closes on Friday 27 November 2020.

In 2019, a preliminary consultation on safety and quality issues in primary health care was held throughout Australia between May and July. This involved 20 face-to-face workshops, three online workshops and an online survey for services and consumers. Workshops were conducted in Adelaide, Alice Springs, Brisbane, Broken Hill, Canberra, Darwin, Hobart, Launceston Melbourne, Perth and Sydney. A total of 211 primary healthcare providers and 105 consumers provided feedback.

The 2019 consultation has informed the development of the draft NSQPHC Standards, along with expert advice and input from the Commission’s NSQPH Standards Advisory Committee, which includes representatives of peak professional bodies, Primary Health Networks, consumers and primary healthcare providers.

The Commission is also working towards developing and releasing accompanying resources together with the publication of the NSQPHC Standards to provide primary healthcare services with practical support as they progress their implementation and accreditation.


A significant proportion of health care is provided by primary care services but little is known about the frequency, causes and consequences of errors and adverse events in this sector. There is also limited evidence on effective patient safety initiatives in this sector. Risks to patient safety can occur in both acute and primary care settings, including large tertiary hospitals, small rural services and general practices.

Since 2009, the Commission has been working to better understand the issues that affect patient safety in primary care settings. This is part of the Commission’s commitment to developing nationally consistent strategies, tools and resources to support improvements in patient safety and quality in primary health care.

Outcomes of this work include literature reviews, a discussion paper and a consultation report.

In 2017, the Commission undertook a preliminary consultation process to better understand how the Commission could support and improve safety and quality in the primary healthcare sector. For further details on the consultation process and findings, refer to the 2017 consultation paper and report released in July 2018.

Analysis of the feedback received through this consultation process identified that the majority of respondents were supportive of the Commission developing the NSQPH Standards.