Good governance systems promote the effective delivery of health care, empower patients and contribute to improvements in health outcomes.1, 2
Consumer engagement at multiple levels of governance is a key element for effective and sustainable governance systems.3
This criterion requires organisation-wide governance, leadership and commitment to partnering with consumers.
To meet this criterion, health service organisations are required to:
- Apply safety and quality systems to processes for partnering with consumers
- Use quality improvement systems to monitor, review and improve processes for partnering with consumers.
This criterion aligns closely with the Clinical Governance Standard.
- Lewis M, Pettersson G. Governance in health care delivery: raising performance. Washington (DC): The World Bank; 2009.
- World Health Organization. WHO global strategy on people-centred and integrated health services: interim report. Geneva: WHO; 2015.
- Nicholson C, Jackson C, Marley J. Best-practice integrated health care governance – applying evidence to Australia’s health reform agenda. Med J Aust 2014;201(3 Suppl):S64–6.