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Clinical governance and quality improvement systems to support partnering with consumers

Systems are designed and used to support patients, carers, families and consumers to be partners in healthcare planning, design, measurement and evaluation.

Good governance systems promote the effective delivery of health care, empower patients and contribute to improvements in health outcomes.1, 2

Consumer engagement at multiple levels of governance is a key element for effective and sustainable governance systems.3

This criterion requires organisation-wide governance, leadership and commitment to partnering with consumers.

To meet this criterion, health service organisations are required to:

  • Apply safety and quality systems to processes for partnering with consumers
  • Use quality improvement systems to monitor, review and improve processes for partnering with consumers.

This criterion aligns closely with the Clinical Governance Standard.


Integrating clinical governance

Applying quality improvement systems


  1. Lewis M, Pettersson G. Governance in health care delivery: raising performance. Washington (DC): The World Bank; 2009.
  2. World Health Organization. WHO global strategy on people-centred and integrated health services: interim report. Geneva: WHO; 2015.
  3. Nicholson C, Jackson C, Marley J. Best-practice integrated health care governance – applying evidence to Australia’s health reform agenda. Med J Aust 2014;201(3 Suppl):S64–6.
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