Frequently asked questions help explain the Partnering with Consumers Standard and the related changes accompanying the second edition of the NSQHS Standards.
Understanding the characteristics of organisations that deliver excellent person-centred care can help guide improvement across the healthcare system.
The Commission has developed a range of resources for consumers, clinicians and health service organisations to support improvements in health literacy.
Top Tips for Safe Health Care is designed to help consumers, their families, carers and other support people get the most out of their health care.
Question Builder is a free online tool to help you think about the questions you might like to ask your doctor, and to prepare for questions they may ask you when you go to an appointment.
Decision support tools can encourage shared decision making by informing discussions between clinicians and consumers.
The Commission has prepared an information sheet about how care should be provided to people at the end of life in hospitals. It provides patients, family members, carers and consumers with useful information.
The Commission has developed a range of tools and resources to support health services to improve the safety and quality of end-of-life care.
There are many different tools and resources that can help consumers and healthcare professionals share decisions together.