Partnering with Consumers Case Study: Alpine Health
This case study is one of eight, designed to assist other organisations working to embed person-centred care. It highlights the person-centred approaches and strategies that Alpine Health uses to partner with consumers.
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Alpine Health services a community of 12 000 people and has created formal structures, including consumer advisory groups, to gather input from many geographically dispersed services. Its focus is on understanding the needs of older people. Consumer engagement is supported by dedicated resources, and a strong culture that values and invites feedback.