Partnering with Consumers Case Study: Western Health
This case study is one of eight, designed to assist other health services working to embed person-centred care. It highlights the person-centred approaches and strategies that Western Health uses to partner with consumers.
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Western Health is a large public health service that services nearly 1 million Melburnians. Since its original case study in 2018, Western Health has continued to build on and embrace person-centred care and partnering with consumers. This has partially been achieved by further embedding the Best Care Framework, which guides Western Health’s approach to care delivery. Consumer representatives feel that there is a culture at Western Health that genuinely values and appreciates the consumer voice, and this culture has been supported by leaders in the organisation.