The Illawarra Shoalhaven LHD is a large service provider that must meet the needs of a rapidly growing consumer base of more than 400 000 people. Top-down leadership and commitment is helping to embed a culture that values consumer input. This is key to building systems, policies and processes to embed partnering with consumers across the LHD. The LHD is especially advanced in promoting improvements in health literacy and developing high-quality, easy-to-understand materials for consumers.
Alpine Health services a community of 12 000 people and has created formal structures, including consumer advisory groups, to gather input from many geographically dispersed services. Its focus is on understanding the needs of older people. Consumer engagement is supported by dedicated resources, and a strong culture that values and invites feedback.
This guide is designed to assist health service managers implement the Australian Open Disclosure Framework (the Framework). It should be read in conjunction with the Framework and its supporting resources.
Implementation of open disclosure should be considered in the context of local policies and guidelines.
This guide will be relevant for clinical managers as well as individuals responsible for clinical risk and patient safety.
This resource provides information about open disclosure including:
- A definition
- Key aspects of open disclosure practice
- What to expect from each step in the open disclosure process.
This resource should not be used as an alternative to training and staff development.
This is a resource to supplement other organisational and national open disclosure resources. It is based on the Australian Open Disclosure Framework and is part of a suite of resource materials including: