The Commission undertook a scoping study to improve understanding of how Australian health services support clinical communication, collaboration and teamwork. Findings suggest that for healthcare providers to acquire and develop communication, collaboration and teamwork skills, training and assessment should focus on the core competencies of teamwork and effective communication, which are relevant to the clinical setting that the healthcare provider is practicing within.

The Escalation Mapping Template (EMT) supports services to map the alignment of their local processes to the systemic recognition and response model and to evaluate the effectiveness of their processes.

The EMT will also support services to implement actions in the National Safety and Quality Health Service (NSQHS) Standards, by helping you review what is working in your local context, and what might be improved.

It contains links to tools and resources currently used in clinical practice in health settings across Australia.

This fact sheet focuses on specific considerations for providing care in the last days of life.

This fact sheet focuses on issues for planning end-of-life care.

This fact sheet focuses on issues when caring for a patient in the last days of life.