The Top Tips for Safe Health Care are designed to help consumers, their families, carers and other support people get the most out of their health care.

It is important that a patient and their healthcare provider collaborate to make health decisions together. This is often called shared decision making and involves discussing the benefits and risks of treatment options while considering the patient's values, preferences, and circumstances. The information on this page is designed to help you make...

In health care we use a term called ‘Informed consent’ to describe making an informed choice about your health care. Informed consent is a process that ensures you understand the benefits, risks and alternatives before you agree to something like a medical treatment, test or procedure. It’s about your right to make decisions about your own health...

The Commission does not manage complaints about health care. The information on this page will guide you through the feedback and complaints process so you know who to contact if you have concerns or problems.

Good health information can help you make informed decisions and avoid putting your health at risk. These resources contain tips to help you find good and reliable health information online.

When something goes wrong in healthcare, it can be upsetting, confusing and stressful. Open disclosure is the process that helps you understand what happened and supports everyone involved to work through the situation.

Summary of Engaging patients in communication at transitions of care report.

Health information can be hard to understand, and making decisions about your health can be difficult. Ask Share Know is a strategy that will help you learn about tests, treatment or care.

A large print text version of the second edition of the Australian Charter of Healthcare Rights (A4 version).