This action states

The health service organisation provides orientation to the organisation that describes roles and responsibilities for safety and quality for:

  1. Members of the governing body
  2. Clinicians, and any other employed, contracted, locum, agency, student or volunteer members of the organisation

Intent

Members of the governing body and the workforce understand the approach to, and the roles and responsibilities for, safe and high-quality performance in the organisation.

Reflective question

What information is provided to new members of the governing body and workforce about their roles and responsibilities for safety and quality?

Key task

Review the organisation’s orientation policies and programs, and consider whether they provide appropriate and effective orientation in safety, quality and clinical governance.

Strategies for improvement

Hospitals

Orientation introduces a member of the governing body or workforce to the organisation. A well-designed orientation program will detail the key safety and quality systems.

Provide orientation that, among other things, covers the essential elements of clinical governance and quality improvement systems to set expectations for members of the governing body and managers, and help develop or maintain their competence and expertise in clinical governance.

Consider whether induction is reliably provided to all members of the workforce, including contracted, locum, agency, student and volunteer members.

Periodically evaluate the content of the orientation and induction training program for its effectiveness and currency of content.

Examples of evidence

Select only examples currently in use:

  • Orientation and induction documents that detail the safety and quality roles and responsibilities of the workforce and the governing body
  • Attendance records for orientation and induction training
  • Reports on evaluation of orientation and induction training content.

Day Procedure Services

Orientation introduces a member of the governing body or workforce to the organisation. A well-designed orientation program will detail the key safety and quality systems.

Provide orientation that, among other things, covers the main elements of clinical governance and quality improvement systems to set expectations for members of the governing body and managers, and help develop or maintain their competence and expertise in clinical governance.

Consider whether induction is reliably provided to all members of the workforce, including contracted, locum, agency, student and volunteer members.

Periodically evaluate the content of the orientation and induction training program for its effectiveness and currency of content.

Examples of evidence

Select only examples currently in use:

  • Orientation and induction documents that detail the safety and quality roles and responsibilities of the workforce and the governing body
  • Attendance records for orientation and induction training
  • Reports on evaluation of orientation and induction training content.

MPS & Small Hospitals

MPSs and small hospitals should routinely review the organisation’s orientation policies and programs, and consider whether the content is current and provides appropriate and effective orientation in safety, quality and clinical governance.

Orientation introduces a member of the governing body or workforce to the organisation’s safety and quality systems, policies, procedures and protocols; clinical safety; quality; leadership; and risk.

Consider whether induction is reliably provided to all members of the workforce, including contracted, locum, agency, student or volunteer members.

Examples of evidence

Select only examples currently in use:

  • Orientation and induction documents that detail the safety and quality roles and responsibilities of the workforce and the governing body
  • Attendance records for orientation and induction training
  • Reports on evaluation of orientation and induction training content.

Hospitals

Orientation introduces a member of the governing body or workforce to the organisation. A well-designed orientation program will detail the key safety and quality systems.

Provide orientation that, among other things, covers the essential elements of clinical governance and quality improvement systems to set expectations for members of the governing body and managers, and help develop or maintain their competence and expertise in clinical governance.

Consider whether induction is reliably provided to all members of the workforce, including contracted, locum, agency, student and volunteer members.

Periodically evaluate the content of the orientation and induction training program for its effectiveness and currency of content.

Examples of evidence

Select only examples currently in use:

  • Orientation and induction documents that detail the safety and quality roles and responsibilities of the workforce and the governing body
  • Attendance records for orientation and induction training
  • Reports on evaluation of orientation and induction training content.

Day Procedure Services

Orientation introduces a member of the governing body or workforce to the organisation. A well-designed orientation program will detail the key safety and quality systems.

Provide orientation that, among other things, covers the main elements of clinical governance and quality improvement systems to set expectations for members of the governing body and managers, and help develop or maintain their competence and expertise in clinical governance.

Consider whether induction is reliably provided to all members of the workforce, including contracted, locum, agency, student and volunteer members.

Periodically evaluate the content of the orientation and induction training program for its effectiveness and currency of content.

Examples of evidence

Select only examples currently in use:

  • Orientation and induction documents that detail the safety and quality roles and responsibilities of the workforce and the governing body
  • Attendance records for orientation and induction training
  • Reports on evaluation of orientation and induction training content.

MPS & Small Hospitals

MPSs and small hospitals should routinely review the organisation’s orientation policies and programs, and consider whether the content is current and provides appropriate and effective orientation in safety, quality and clinical governance.

Orientation introduces a member of the governing body or workforce to the organisation’s safety and quality systems, policies, procedures and protocols; clinical safety; quality; leadership; and risk.

Consider whether induction is reliably provided to all members of the workforce, including contracted, locum, agency, student or volunteer members.

Examples of evidence

Select only examples currently in use:

  • Orientation and induction documents that detail the safety and quality roles and responsibilities of the workforce and the governing body
  • Attendance records for orientation and induction training
  • Reports on evaluation of orientation and induction training content.