The Consensus Statement describes 10 essential elements for the provision of end-of-life care in settings where acute care is provided.

Safe health care is a goal of all health practitioners and an expectation of the public. To achieve this, health service organisations need to have a system in place to confirm a health practitioner’s credentials and regularly review their scope of clinical practice. This protects both consumers and the treating health practitioners. Health service organisations are required to appoint health practitioners who are suitably experienced, trained and qualified to practise in a competent and ethical manner in accordance with service needs and organisational capability.

This fact sheet describes how you can support your staff, through education and training, to better understand and address health literacy. Supporting staff understanding of health literacy and how to communicate effectively with people with varying health literacy needs will help you meet some of the requirements of the National Safety and Quality Health Service (NSQHS) Standards.

This fact sheet describes how you can take steps to review and improve your organisation’s wayfinding and navigation. Making your service easier to navigate will improve your health literacy environment and also help you meet some of the requirements of the National Safety and Quality Health Service (NSQHS) Standards.