Virtual care is any interaction between a patient and a health professional that may or may not occur in real-time. Virtual care is delivered remotely using digital technologies such as audio and video calls, remote monitoring devices or mobile applications. 

Digitally enabled care is the appropriate application and integration of digital health tools and technologies in clinical settings to deliver, coordinate or enhance patient care.

People are at higher risk of harm when they transition between different health care settings. It is crucial health providers communicate effectively with each another to ensure their patients can safely move from one setting to another.

Electronic Medication Management (EMM) systems use digital tools and functionality to help streamline medicines-related activities and minimise errors that could lead to patient harm.

The Australian Government is improving patient safety by introducing Unique Device Identification (UDI) for medical devices and in vitro diagnostic devices. 

Artificial intelligence (AI) refers to computer systems that can perform tasks that normally depend on human intelligence.

Real-time prescription monitoring (RTPM) provides vital information about a person’s prescribing and dispensing history for certain high-risk medicines through a digital system.

This guide includes a checklist and key questions you might want answers to before using a digital mental health service, things to look for and some space to make notes when you are making your choice.