Action 3.04 states

Clinicians use organisational processes consistent with the Partnering with Consumers Standard when assessing risks and preventing and managing infections, and implementing the antimicrobial stewardship program to:

  1. Actively involve patients in their own care
  2. Meet the patient’s information needs
  3. Share decision-making

Intent

Systems are in place to support and promote prevention and control of infections, improve antimicrobial stewardship, and support appropriate, safe and sustainable use of infection prevention and control resources in the health service organisation.

Reflective questions

  • How are the organisation’s processes for partnering with consumers used to involve consumers and their carers in planning and decision-making about their care in relation to infection prevention and control?
  • How does the organisation communicate the quality use of antimicrobials to consumers?
  • What consumer resources are available and what process were used to determine their appropriateness for the population(s) served by the organisation?
  • How does the organisation evaluate its consumer information related to infection prevention and control and antimicrobial stewardship?
  • How does the organisation collect and evaluate feedback from consumers about information provided on infection prevention and control and antimicrobial stewardship?
  • When and how often does the organisation provide information to consumers, their carers and the community about infection prevention and control and antimicrobial stewardship?

Examples of evidence

  • Evidence of organisational policies about partnering with consumers on infection prevention and control
  • Evidence of consumer engagement in the organisation's infection prevention and control and antimicrobial stewardship programs, such as membership on organisational committees
  • Evidence of consumer engagement in the development of consumer resources related to infection prevention and control and antimicrobial stewardship
  • Evidence of the availability of consumer-focussed infection prevention and control and antimicrobial stewardship resources to support patients in their decision-making about their care
  • Evidence that the organisation provides infection prevention and control and antimicrobial stewardship information to consumers in different modalities
  • Observation of the workforce using processes for partnering with consumers
  • Where appropriate, the contemporaneous display of posters relevant to consumer populations
  • Feedback from the workforce and consumers that demonstrates that the workforce understands the processes for partnering with consumers
  • Evidence of how feedback from consumers about the effectiveness of strategies and processes implemented to prevent and control infections is evaluated and used by the organisation
  • Evidence of how feedback from consumers about the effectiveness of antimicrobial stewardship strategies and processes is used by the organisation

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