Everyone can play a part in addressing health literacy. Of particular importance for people and organisations working in the health sector is the responsibility they have to ensure that the health literacy environment makes it as easy as possible for consumers, patients, families and carers to access, understand, appraise and apply information to make effective decisions about health and health care and take appropriate actions.

The key tasks, strategies, and use of examples of evidence and resources provided in this guide are not mandatory.

Day procedure services can choose improvement strategies that are specific to their local context. These strategies should be meaningful, useful and relevant to the organisation’s governance, structure, workforce and consumers.

Day procedure services that are part of a corporate group may need to refer to the implementation strategies recommended by the group’s governing body or management.