This resource is designed to assist clinicians and healthcare providers apologise or express regret with sincerity and empathy, and without speculating or creating uncertainty.

While this document focuses on apologising or expressing regret, it is important to note that this only forms part of open disclosure. To ensure that open disclosure is effective, apologising or expressing regret should be in the context of other restorative actions.

The standard was updated in January 2020. Amendments included a review and update of hyperlinks in the document, and guidance regarding dosing of medicines used to help prevent VTE in obese people (Quality statements 1 and 5).

An Implementation Guide for the Venous Thromboembolism Prevention Clinical Care Standard was released in December 2020.

An essential part of receiving safe care is ensuring the right care is provided to the right person. Identification bands contain important information about the patient, and are essential for establishing and checking identity throughout the care process.

The information provided describes the symptoms of pelvic organ prolapse; a range of treatment options, as well as to do nothing; and, includes a list of questions that may be of assistance when you are speaking with your doctor about pelvic organ prolapse. The guidance also outlines the benefits and risks of the use of transvaginal mesh.