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Six actions have been defined to specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service (NSQHS) Standards. This guide provides practical strategies for what to consider and how to bring the six actions to life in any health service organisation. It also provides practical examples from across Australia that demonstrate that these actions can be, and are being, implemented in health service organisations.

Multi-purpose services and small hospitals typically have fewer than 50 beds, provide many different services and are geographically isolated from larger hospitals. This guide includes examples of suggested reflective questions, strategies for improvement and resources that multi-purpose services and small hospitals can use to implement the NSQHS Standards.

For multi-purpose services, the NSQHS Standards apply to both the acute and aged care sections of the service. The definition of ‘patients’ and ‘consumers’ in this guide includes residents of a multi-purpose service.